Service Call Center Jobs in Illinois

Customer service/call center/patient scheduling experience

Experience working on computers, using Excel, and other Microsoft Office applications

Manage incoming customer service & customer requests

Audit and manage work orders created by answering service

Job training, professional development, & continued education

Ability work work Saturdays, 2nd and 3rd shift, as needed (PTO coverage, etc.)

Answer phones, assist and support the Service Manager to ensure all customers/sites receive timely and effective service.

Overseeing the daily service calls ensuring we are meeting our customer and contract requirements.

Min 2 year experience in a service dispatch, HVAC or Medical field related preferred

Receive and dispatch calls after hours on a rotating schedule via company phone and laptop.

Call or email service providers prior to scheduled service to verify appointment.

Call service vendor(s) as needed on open tickets for the day to assess work status.