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Senior It Support Engineer Jobs

It Support Engineer Jobs
By Thinc Forward At West Chester, PA, United States
Hybrid work environment offered if local to West Chester, PA, otherwise fully remote
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years)
Excellent problem-solving and communication skills
A+, Network +, Microsoft Certification or related technical certification a plus
Good written and oral communication skills
It Support Engineer Jobs
By Acer Synergy Tech (AST) Corp 智聯服務股份有限公司 At Detroit, MI, United States
Knowledge of the Remedy Incident Management system is a plus
Escalate outstanding issues to local IT manager in accordance with published guidelines
Solid experience with Windows platform support and relevant troubleshooting.
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
It Support Engineer I
By Vericast At Salt Lake City, UT, United States
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
It Support Engineer Jobs
By Parachute Health At New York City Metropolitan Area, United States
Provide ticket-based and remote Helpdesk support for Parachute’s growing user base and environments.
Good knowledge of IT compliance for Laptops and Linux based servers
Assess and update endpoint devices with antivirus, internal software and manage update to date patches on the infrastructure
1+ years of related industry experience in a customer focused enterprise environment.
1+ years of experience in troubleshooting in a multi-user high availability environment.
1+ years of experience in Linux and Apple products, troubleshooting, and deployment
It Support Engineer Jobs
By Nor Data IT At Panama City, FL, United States
Proven experience as an IT Support Engineer or similar role.
Strong knowledge of networking concepts and protocols.
Experience with Windows migrations, installations, and desktop support.
Excellent communication and interpersonal skills.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Systems Engineer) are a plus.
Provide technical support to end-users, including troubleshooting hardware, software, and network issues.
It Support Engineer Jobs
By Vitality Group Inc. At Chicago, IL, United States
Mobile device management and support
Software installation and patching using Symantec Management Console
Asset Management of all physical and virtual servers and computing devices
Strong, demonstrable skills and experience in troubleshooting and managing Windows Operating Systems (Windows 10, Windows Server 2008/2012)
MCITP/MCSE/CompTIA/A+ or similar certification preferred
Linux and MacOS support experience preferred
It Support Engineer Jobs
By Aroa Biosurgery At , San Diego, 92121, Ca $75,000 - $95,000 a year
Your Qualifications, Skills and Experience
A tertiary qualification in an IT related discipline or equivalent industry experience.
Assist business unit managers with identifying their teams’ IT needs and assisting with solutions,
Experience an IT support team member is essential with a history of improving user IT experiences and productivity outcomes.
Your Key Responsibilities / Your Impact
Ensure timely and effective end-user support:
It Support Engineer Jobs
By Sharp Brains At Manhattan, KS, United States
Minimum Experience 1-3 Years of Field Services Technician
BS/BA in Computer Science, Information systems, or an equivalent combination of education or
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Provide customer facing end-user support that includes:
Senior It Support Engineer
By GeoComply At , Las Vegas, Nv $91,000 - $107,000 a year
Have experience with Asset and Vendor management solutions
Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities
Maintain and update knowledge base articles to help users self serve
Manage Hardware and Software asset inventories
5+ years of relevant experience
Experience configuring and troubleshooting Windows and macOS devices

Are you an experienced Senior IT Support Engineer looking for a new challenge? We are looking for a motivated and experienced Senior IT Support Engineer to join our team. You will be responsible for providing technical support to our customers and ensuring that their IT systems are running smoothly. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview:

A Senior IT Support Engineer is responsible for providing technical support to users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing training and guidance to users. Senior IT Support Engineers must have strong problem-solving and communication skills, as well as a deep understanding of computer systems and networks.

How To Become an Senior It Support Engineer:

To become a Senior IT Support Engineer, you will need to have a bachelor’s degree in computer science or a related field. You will also need to have experience in the IT field, such as working as a help desk technician or network administrator. Additionally, you may need to obtain certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA).

Senior It Support Engineer Skills:

• Technical troubleshooting and problem-solving
• Knowledge of computer systems and networks
• Ability to communicate effectively with users
• Ability to work independently and as part of a team
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages
• Ability to work in a fast-paced environment

What is Senior It Support Engineer Knowledge?

• Knowledge of computer systems and networks
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages
• Knowledge of customer service principles
• Knowledge of IT best practices and standards

What is Senior It Support Engineer Responsibilities?

• Troubleshoot and diagnose technical issues
• Provide technical support to users
• Install and configure hardware and software
• Monitor and maintain computer systems and networks
• Train and guide users on the use of hardware and software
• Develop and implement security protocols and procedures
• Maintain documentation of technical issues and solutions

What is Senior It Support Engineer Experience?

• Previous experience working in the IT field
• Experience troubleshooting and diagnosing technical issues
• Experience installing and configuring hardware and software
• Experience monitoring and maintaining computer systems and networks
• Experience training and guiding users on the use of hardware and software
• Experience developing and implementing security protocols and procedures

What is Senior It Support Engineer Qualifications?

• Bachelor’s degree in computer science or a related field
• Certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA)
• Knowledge of computer systems and networks
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages

Senior It Support Engineer Education:

• Bachelor’s degree in computer science or a related field
• Certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA)
• Training in customer service principles
• Training in IT best practices and standards

Tools to Help Senior It Support Engineer Work Better:

• Remote access software: Remote access software allows IT Support Engineers to access and troubleshoot computers from a remote location.
• Network monitoring software: Network monitoring software allows IT Support Engineers to monitor and maintain computer networks.
• Automation software: Automation software allows IT Support Engineers to automate routine tasks, such as software installations and updates.
• Help desk software: Help desk software allows IT Support Engineers to track and manage customer support requests.

Good Tips to Help Senior It Support Engineer Do More Effectively:

• Stay organized: Keeping track of customer support requests, technical issues, and solutions can help IT Support Engineers stay organized and efficient.
• Stay up-to-date: IT Support Engineers should stay up-to-date on the latest technologies and trends in the IT field.
• Communicate effectively: IT Support Engineers should be able to communicate technical information in a clear and concise manner.
• Take initiative: IT Support Engineers should be proactive in finding solutions to technical issues and in providing customer support.

Common Senior It Support Engineer Interview Questions:

• What experience do you have in the IT field?
• What certifications do you have?
• How do you stay up-to-date on the latest technologies and trends in the IT field?
• How do you handle customer support requests?
• What techniques do you use to troubleshoot and diagnose technical issues?
• How do you ensure the security of computer systems and networks?