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Senior Director Of Customer Success Jobs in California

Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R
Senior Director Of Customer Success
By TalentHunt Inc. At San Francisco Bay Area, United States
Have a global impact and get to see the benefit of your work across different continents
Manage a small team of customer success managers focused on renewals, cross selling and upselling
Drive customer outcomes, product adoption and customer experience
If no experience in the above, candidates with a strong SaaS background will be considered as well
Experience with ChurnZero, HubSpot and Domo a nice bonus
Progress with the company the as the growth engine keep growing - career path to executive leadership
Director Of Customer Success
By Laserfiche At Long Beach, CA, United States
Ability to provide exceptional customer management skills at all levels (C-suite including).
7+ years of managerial experience in CSM and sales, SaaS preferred.
Work from home on Mondays and Fridays
Proven success in managing large team of customer success relationship managers.
Experience in successful retention and expansion of Enterprise SaaS business.
Strong communication skills with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders.
Director Of Customer Success
By Akia At San Francisco, CA, United States
Define the post-sales customer experience from onboarding and implementation to long-term growth and success
Experience building customer success organizations for scale and growth with well-defined metrics
Health, Dental, Vision, Life benefits
Build customer success organization to attract and retain talent
Coach and mentor high-performing individual contributors
Work with operations to define and measure organizational impact
Director Of Customer Success
By Dusty Robotics At Mountain View, CA, United States
12+ years experience in customer success, account management, or similar customer facing role
5+ years experience in the AEC industry with senior customer-facing responsibilities
Lead & Build Team - Lead team of Customer Success Managers. Recruit and hire extraordinary talent
Experience building and growing Customer Success organizations
Utilization & Value Realization - Creative resolutions to help our customers achieve their business objectives through increasing their utilization of Dusty
Renewal & Expansion - Maintain and grow our revenue base by identifying and executing on opportunities to grow each account
Director Of Customer Success
By Veza Technologies, Inc. At , San Francisco, Ca $175,000 - $225,000 a year
Manage and maintain the overall onboarding and customer success processes
Take overall accountability of all account executive relationships and manage customer and team escalations
Manage the renewal, retention, and growth strategies for all customers
10+ years of professional experience in customer success or consulting, working with technical enterprise customers
Managed a team of 4+ similarly driven CSEs
Experience with information security and supporting CISOs as your primary customer sponsor
Director, Customer Success Jobs
By Mappedin At Ontario, CA, United States
Strong leadership skills, with experience building and leading high-performing teams.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple initiatives simultaneously.
Lead a team of Customer Success Managers who own the customer relationships through support, product adoption, value realization and growth
Manage your team to achieve set NRR, NPS and satisfaction metrics by developing and maintaining strategic processes and workflows
7+ years of experience in customer success or related field, with at least 3 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and internal stakeholders.

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met