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Senior Director Of Customer Success Jobs in New York

Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Senior Director, Customer Success
By Staffbase At New York City Metropolitan Area, United States
Exceptional time management skills, with the ability to prioritize and operate effectively under strict deadlines.
Optimize the customer lifecycle in your territory, from kickoff through onboarding to growth, ensuring a seamless and valuable customer experience.
Manage and lead an efficient and focused customer success team, including recruitment, onboarding, coaching, and fostering collaboration.
5+ years of experience leading customer-facing organizations, with a proven track record of driving customer success and revenue growth.
Strong influencing and negotiation skills, with the ability to build consensus and drive action across teams.
Ideally, a combined background of post-sale and sales experience, enabling a holistic understanding of customer needs and revenue drivers.
Director Of Customer Success
By ISI Technology At Buffalo-Niagara Falls Area, United States
Ensure our customers receive a best-in-class experience post-sale.
Work with implementation specialists to strategize and work through complex implementation hurdles that arise.
Develop business processes for the implementation and support teams to ensure high quality service is being delivered efficiently.
Director, Customer And Community Success
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based - Florida Residency Required
Director, Customer And Community Success (Southeast)
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based
Director, Customer Success Jobs
By Thalo Labs At New York, NY, United States
Own the day-to-day and end-to-end customer experience and relationship post contract signing
You excel at successfully managing multiple customer engagements and relationships at different stages of the implementation process
You are extremely organized, process driven, and highly successful at managing changing priorities.
You are excited to build a function from the ground up and have done this before.
Become deeply familiar with our customers’ business needs and how our value proposition solves their immediate and long term problems
Health, dental and vision subsidized up to 50% by Thalo Labs
Director Of Customer Success
By Keyideas | Trusted Advisers At Florida, United States
Demonstrated leadership abilities and experience managing teams.
Manage and mitigate risks in client situations, exercising sound judgment and critical thinking.
Proven experience in developing and maintaining high-performing customer service operations.
Excellent problem-solving skills and the ability to analyze complex situations.
Exceptional communication and collaboration skills.
We are an equal-opportunity employer and welcome candidates from all backgrounds and experiences to apply.

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met