Director Of Customer Success

About Us:

About The Juice: The Juice is hiring key team members to join its founding team as we reinvent the B2B Content Marketing landscape. This is an opportunity to join an early-stage SaaS company and have your fingerprints on a product and team that is creating a content marketing platform that is a true game-changer. You'll work closely with both the marketing and sales teams while reporting directly to our CEO.

As one of the first members of the team in a fast growing start-up your efforts will shape the future of the company and your career growth and opportunities will be dramatically accelerated.

About this role:

The Juice helps marketers generate pipeline and net new revenue with their existing content marketing program. Our platform automatically distributes our customers' content to a net new relevant audience of 15,000+ sales and marketing professionals. The Juice's customers are seeing 480% ROI in the form of sourced revenue from their content on the platform. It's zero-lift content distribution. It's more Juice, less squeeze.

The Juice is based in Indianapolis, but open to remote employees.

Compensation is based on individuals experience, skills, and impact on the business. We are currently budgeting $100,000 plus variable commission plan.

What You'll Do:

• Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
• Collaborate cross-functionally - serve on the executive leadership team and collaborate with all business leads to devise and execute long-term organizational strategy to ensure that customer success is aligned with go-to-market teams, product marketing, sales, and services teams to build a program that achieves our shared goals
• Know our customers - develop deep and trusted relationships with key customers and work closely with them at every phase of the product lifecycle to seek feedback and validation
• Lead a world-class team - hire, grow, and develop our team of customer success managers
• Deliver impact for our customers - implement marketing best practices to ensure our customers consistently achieve their marketing goals while seeing the value from their investment in our solutions, from implementations and renewals, to proactively building use cases for new products and services on our roadmap

What You'll Need:

• Demonstrated affinity for taking calculated risks and working in fast-changing environments.
• Understanding of the challenges that a scaling business faces and ability to adapt and lead through various stages of the company.
• Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
• Demonstrated success at managing renewal pipelines that drive towards negative net churn and 100%+ NRR.
• A track record of successfully leading implementations and renewal initiatives with a rich history of growing a healthy and happy book of business grounded in adoption and year-over-year retention.
• Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
• Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
• 5+ years of professional experience in progressively challenging people-leadership roles leading a fast-paced customer success function with direct oversight of customer management, advocacy, and engagement experience in post-sales or professional services.
• Bachelor's degree or relevant experience in business, communication, marketing, or related field.

Our Values:

Celebrate Wins

While we know we'll have losses, we learn and we move on. We play to win. When we win, we win big. And we always celebrate.

Practice Radical Candor

Care personally and challenge directly–with our members, customers, partners, and most importantly, each other.

Be Bold

If this were easy, someone would have already done it. It takes a bold vision and a bold team willing to act quickly, confidently, and decisively.

Bring the Juice

Our team, our product, and our customers have "it." We thrive on energy, excitement, fun, and optimism.

The Juice is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.