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Senior Director Of Customer Success Jobs in Illinois

Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Director Of Customer Success
By Purchasing Platform, Inc. At Chicago, IL, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Responsible for performance management and associated metrics and expectations for the team
Define and drive customer outcomes, product adoption and customer experience
Excellent communication and interpersonal skills - able to build trust and work well with a diverse group both internally and externally
Proven experience building out CS process, structure, tasks and deliverables, including implementing and championing the launch of a CRM
Demonstrated ability to lead CSMs and successfully manage teams across cultures, lines of business, and geographies

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met