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Senior Director Of Customer Success Jobs

Senior Director Of Customer Success
By TalentHunt Inc. At San Francisco Bay Area, United States
Have a global impact and get to see the benefit of your work across different continents
Manage a small team of customer success managers focused on renewals, cross selling and upselling
Drive customer outcomes, product adoption and customer experience
If no experience in the above, candidates with a strong SaaS background will be considered as well
Experience with ChurnZero, HubSpot and Domo a nice bonus
Progress with the company the as the growth engine keep growing - career path to executive leadership
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Director Of Customer Success
By PathAI At Memphis, TN, United States
Experience setting strategic plans, improving processes and change management
Computer proficiency, strong typing and data entry skills, demonstrated attention to detail and excellent organizational skills.
Ability to learn and use laboratory management systems.
Drive broader product adoption, customer outcomes and customer experience through optimized service processes
Operate in compliance with all regulatory requirements and company policies.
Ideally, experience launching new technologies or innovations in client service / laboratories.
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Director Of Customer Success And Support
By itopia At Dallas, TX, United States
6+ years of experience in customer success, account management, or customer support, preferably in a B2B SaaS environment
Experience implementing leading Customer Success Management platforms and systems
1. Leadership and Team Management
In addition, itopia offers competitive Total Reward packages, including compensation, and benefits.
Build, mentor, and manage a high-performing customer success and support team to achieve business objectives and customer satisfaction goals
Provide guidance, training, and ongoing support to enable the team to deliver exceptional customer experiences and provide effective support
Director Of Customer Success
By Laserfiche At Long Beach, CA, United States
Ability to provide exceptional customer management skills at all levels (C-suite including).
7+ years of managerial experience in CSM and sales, SaaS preferred.
Work from home on Mondays and Fridays
Proven success in managing large team of customer success relationship managers.
Experience in successful retention and expansion of Enterprise SaaS business.
Strong communication skills with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders.
Senior Director, Customer Success Operations
By Spring Health At United States
Works closely with the VP of CS, Sales and Finance leadership in preparing Board level and Executive management presentations.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Manage customer specific reporting needs directly with the Data Science team to stay aligned on priorities and reporting requirements.
Bachelor's degree in business, management, or a related field (MBA preferred).
Own the ongoing reporting cadence needed to manage the Customer Success upsell and renewal forecast on a regular basis.
Manage the customer success tools and platforms that enable effective and accurate tracking, reporting, and analysis of customer success metrics.
Director Of Customer Success
By AMC Technology At Richmond, VA, United States
5+ years of experience in customer success or related roles, with at least 2 years in a leadership position.
Experience building and scaling successful customer success programs in a SaaS company.
Strong leadership skills, with a track record of coaching and mentoring team members to achieve their goals.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.
Strong analytical skills, with the ability to measure and report on customer success metrics and make data-driven decisions.
Execute and improve customer success strategy that aligns with the overall business goals of the company.
Director Of Customer Success
By Purchasing Platform, Inc. At Chicago, IL, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Responsible for performance management and associated metrics and expectations for the team
Define and drive customer outcomes, product adoption and customer experience
Excellent communication and interpersonal skills - able to build trust and work well with a diverse group both internally and externally
Proven experience building out CS process, structure, tasks and deliverables, including implementing and championing the launch of a CRM
Demonstrated ability to lead CSMs and successfully manage teams across cultures, lines of business, and geographies
Director Of Customer Success
By Lenovo At Raleigh-Durham-Chapel Hill Area, United States
5-7 years of people management experience in a technology company is required
4-5 years of account management, consulting, project management, or sales experience
10+ years of people management experience in an enterprise environment
Provide internal operations support - including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, contract management
Demonstrated strong finance analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision making
Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer
Director Of Global Customer Success
By Actionstep At Denver, CO, United States
Experience growing team members through career: leaders, management tracks & individual contributors globally
Excellent customer management instincts and abilities
Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience
Increase of NPS (Net Promoter Score) for managed customers
3-8 years of experience managing customer facing success teams
Experience managing global success teams, time zones and channels
Director Of Customer Success
By Akia At San Francisco, CA, United States
Define the post-sales customer experience from onboarding and implementation to long-term growth and success
Experience building customer success organizations for scale and growth with well-defined metrics
Health, Dental, Vision, Life benefits
Build customer success organization to attract and retain talent
Coach and mentor high-performing individual contributors
Work with operations to define and measure organizational impact
Senior Director, Customer Success
By Genesys At Greater Phoenix Area, United States
5+ years’ experience in a SaaS CSM people management role, managing teams of 10+
8+ years' experience in relationship development and management working with executives and decision makers in complex customer environments
Substantial experience working as a Customer Success Manager in a fast growing SaaS company
Establish relationships with other team leaders, defining roles, responsibilities, and accountability with adjacent functions in key points of the customer journey.
Experience leading Customer Success teams with ARR of 100mm+
Excellent interpersonal, presentation skills – both written and verbal  
Senior Director, Customer Success-Microsoft
By SPS Commerce At United States
Someone with 10+ years of management experience
Retail supply chain or business management experience with an ERP or EDI background
Work closely with Sales, Product Management, Customer Support and Technology teams
Bachelor’s degree and 15+ years relevant industry experience, or an equivalent combination of education and relevant work experience
Manage through managers and senior level individual contributors
Execute organization and team strategic initiative to improve experiences through people, process, and technology
Director Of Customer Success
By Dusty Robotics At Mountain View, CA, United States
12+ years experience in customer success, account management, or similar customer facing role
5+ years experience in the AEC industry with senior customer-facing responsibilities
Lead & Build Team - Lead team of Customer Success Managers. Recruit and hire extraordinary talent
Experience building and growing Customer Success organizations
Utilization & Value Realization - Creative resolutions to help our customers achieve their business objectives through increasing their utilization of Dusty
Renewal & Expansion - Maintain and grow our revenue base by identifying and executing on opportunities to grow each account
Senior Director, Customer Success
By Staffbase At New York City Metropolitan Area, United States
Exceptional time management skills, with the ability to prioritize and operate effectively under strict deadlines.
Optimize the customer lifecycle in your territory, from kickoff through onboarding to growth, ensuring a seamless and valuable customer experience.
Manage and lead an efficient and focused customer success team, including recruitment, onboarding, coaching, and fostering collaboration.
5+ years of experience leading customer-facing organizations, with a proven track record of driving customer success and revenue growth.
Strong influencing and negotiation skills, with the ability to build consensus and drive action across teams.
Ideally, a combined background of post-sale and sales experience, enabling a holistic understanding of customer needs and revenue drivers.
Director Of Customer Success
By bolt At Alpharetta, GA, United States
College degree or equivalent practical experience
Four years of Insurance experience. Strong background in the creation and delivery of digital customer experience.
Experience in leading projects from initial delivery to closure. Understand how to leverage internal resources to achieve results.
Knowledge to identify/ lead a strategy and roll up your sleeves to get the job done as necessary.
Excellent communication and presentation skills.
Experience working in a SaaS or consulting engagements.
Senior Director Of Partner Success
By Waterford.org At United States
Collaborate with Product Management, Partnerships, Marketing, Professional Learning, and Technical Support to resolve issues, facilitate projects, and identify expansion opportunities
Demonstrated ability to manage teams remotely
Develop and manage Partner outcomes and execution plans
4+ years of demonstrated experience in leadership positions
Proven experience designing, developing, and implementing a Partner success team that improves value and growth opportunities
Solid experience in developing and implementing Partner engagement strategies, as well as measuring and reporting on Partner success metrics
Director Of Customer Success
By ISI Technology At Buffalo-Niagara Falls Area, United States
Ensure our customers receive a best-in-class experience post-sale.
Work with implementation specialists to strategize and work through complex implementation hurdles that arise.
Develop business processes for the implementation and support teams to ensure high quality service is being delivered efficiently.
Director Of Customer Success
By Veza Technologies, Inc. At , San Francisco, Ca $175,000 - $225,000 a year
Manage and maintain the overall onboarding and customer success processes
Take overall accountability of all account executive relationships and manage customer and team escalations
Manage the renewal, retention, and growth strategies for all customers
10+ years of professional experience in customer success or consulting, working with technical enterprise customers
Managed a team of 4+ similarly driven CSEs
Experience with information security and supporting CISOs as your primary customer sponsor

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met