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Senior Director Of Customer Success Jobs in Arkansas

Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Senior Director, Customer Success Operations
By Spring Health At United States
Works closely with the VP of CS, Sales and Finance leadership in preparing Board level and Executive management presentations.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Manage customer specific reporting needs directly with the Data Science team to stay aligned on priorities and reporting requirements.
Bachelor's degree in business, management, or a related field (MBA preferred).
Own the ongoing reporting cadence needed to manage the Customer Success upsell and renewal forecast on a regular basis.
Manage the customer success tools and platforms that enable effective and accurate tracking, reporting, and analysis of customer success metrics.
Senior Director, Customer Success-Microsoft
By SPS Commerce At United States
Someone with 10+ years of management experience
Retail supply chain or business management experience with an ERP or EDI background
Work closely with Sales, Product Management, Customer Support and Technology teams
Bachelor’s degree and 15+ years relevant industry experience, or an equivalent combination of education and relevant work experience
Manage through managers and senior level individual contributors
Execute organization and team strategic initiative to improve experiences through people, process, and technology
Senior Director Of Partner Success
By Waterford.org At United States
Collaborate with Product Management, Partnerships, Marketing, Professional Learning, and Technical Support to resolve issues, facilitate projects, and identify expansion opportunities
Demonstrated ability to manage teams remotely
Develop and manage Partner outcomes and execution plans
4+ years of demonstrated experience in leadership positions
Proven experience designing, developing, and implementing a Partner success team that improves value and growth opportunities
Solid experience in developing and implementing Partner engagement strategies, as well as measuring and reporting on Partner success metrics
Senior Director Of Customer Success - Commercial Enterprise
By Sayari | Commercial Risk Intelligence At United States
7 + years in a sales or account management role at a B2B SaaS company
2+ years in a people management role at SaaS company preferred
Strong organizational skills and ability to manage complex projects with tight deadlines
Experience in Risk & Compliance preferred, but not required
Strong written and verbal communication skills
Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
Director Of Customer Success
By frenter At United States
Frenter is a Cloud based all-in-one SaaS and HaaS automated asset management tool for construction equipment businesses.
Act as liaison with finance and other key stakeholders to drive investment decisions
Standardize Customer Success Manager (CSM) onboarding and training on new features/functionality.
You have 3+ years of experience in a Support Leadership, Consulting, Coaching, teaching, technical or Operations role
You have 3+ years of experience in construction, equipment rental, heavy equipment or construction technology industry.
You have superb communication and problem-solving skills
Director Of Customer Success/Customer Success Manager
By PingCAP At United States
Experience with customer relationship management and case management solutions
Foster and grow relationships across product and engineering functions for knowledge building, incident engagement, new feature readiness, and product feedback
Ensure accountability around operating processes and team performance by setting clear expectations and objectives
Handle multiple critical customer priorities with little direction and coordinate the necessary PingCAP stakeholders to ensure efficient resolution
Bachelor’s degree in Computer Science or equivalent discipline
Ability to present problem resolution, root cause analysis, and corrective actions to customer-facing teams and customers when warranted
Senior Manager Of Customer Success
By Poll Everywhere At United States
Experience using a Project Management tool, preferably Asana
Maintain cultural humility to manage bias and foster inclusive environments. Respect and embrace other people’s experiences and realities
Experience collaborating with Sales, Marketing, Product, and Finance teams and developing positive business relationships
Experience using a CRM/Success platform to manage day-to-day customer success tasks across a team (SFDC, Totango, Gainsight, ChurnZero)
Set expectations, provide goals, and manage priorities for direct reports to contribute to team objectives
Handle customer escalations that originate from the team and use them as coaching opportunities to further develop the team’s skillset
Director Of Customer Success, Latam & Coursera For Campus
By Coursera At United States
5+ years of management experience and at least 3+ years of experience leading Customer Success or Sales teams
Clear experience driving revenue and owning a “number” ; Renewal forecasting, contract negotiation, pipeline management, analytical problem-solving, business planning
Experience with customer management tools like Gainsight, SFDC and Clari
Hire, develop and retain a team of high performing Customer Success Managers
Manage and own key aspects of customer advocacy such as advisory boards and NPS
Experience working in-market internationally (especially in LATAM)

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met