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Senior Customer Success Manager Jobs in Massachusetts

Senior Program Manager, Customer Success Emerging Programs
By MongoDB At Boston, MA, United States
Proven program management skills, including the ability to lead the development, documentation, and execution of large-scale emerging programs
A comprehensive understanding of the Sales cycle and direct experience in Sales strategy and program management
Experience developing large-scale transformational programs including objectives and key metrics upon which a project will be evaluated and tracked for progress
Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
Be accountable for building and driving large-scale emerging programs end to end
Directly responsible for leading the cross-functional support and resources needed to accomplish your goals
Senior Customer Success Manager
By Postscript At Boston, MA, United States
4+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Fully remote culture - work from home (or wherever!)
Continually expand your expert knowledge of your customer's marketing, technology and general business needs
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Experience with technical products and/or demonstrated technical aptitude
Senior Director Of Customer Success
By Pointr : The Deep Location Company At Boston, MA, United States
The ideal candidate has a proven record of success in enterprise account management and team management.
Full end-to-end responsibility for the customer experience from post-sale to ongoing success and business growth.
Lead and develop a proactive team of managers.
Collaborate with cross-functional partners (like Sales, Partnerships, Marketing, Finance, and Development) on initiatives that support enterprise growth.
3+ years of experience leading customer success functions in high-growth SaaS environments
Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships