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Senior Customer Success Manager Jobs in Arkansas

Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Amazon Brand Growth Specialist - Senior Customer Success Manager
By Grayson HR At United States
Proven experience in Amazon marketplace management, product launch, and Amazon PPC is essential.
Exceptional communication and interpersonal skills, with a focus on client success.
Expert-level knowledge of Amazon Seller Central and Amazon brand growth strategies
Knowledgeable in Google Sheets and formulas.
Minimum 3 years of experience in the Amazon FBA
Researching and developing new products and variations to expand the brand’s product line.
Customer Success Senior Manager - Core
By Marqeta At United States

Position Summary [Paragraph Form] What You'll Do What We're Looking For Nice-To-Haves (not required) Our Applicant and Candidate Privacy Notice applies to the personal data that you ...

Senior Customer Success Manager
By Heidrick & Struggles At United States
5+ years of experience managing critical customer issues with senior management.
Experience with the Human Capital Management and/or Leadership Development industry preferred.
Demonstrate a proactive approach to customer success and account management to ensure few surprises and timely renewal of subscriptions.
Manage renewals from start to finish, including pricing discussions and working with our legal team to ensure contractual compliance.
6+ years of Customer Success Experience, preferably leading client relationships with large enterprise accounts in a SaaS or technology environment.
CRM and/or Customer Success Software experience preferred.
Senior Customer Success Manager (Remote, Westcoast)
By Talentify.io At United States
Collaborate with hiring managers to assess current and future hiring needs
5+ years of Talent Acquisition/Recruiting experience
3+ years of experience leading a Talent team
Experience recruiting for technical roles, such as Engineering and Product
Knowledgeable in utilizing Lever for seamless recruitment operations
Competitive salary packages, equity options, great benefits from day one
Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical
By Tredence Inc. At United States
Strong interpersonal and team management skills.
At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.
At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.
Proven business development skills, seeking out and closing business opportunities and growing existing relationships.
At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.
Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.
Senior Director, Customer Success
By Applied Systems At United States
7+ years of experience leading teams in customer-facing capacity (e.g. Account Management, Client Success, Sales)
Hire, mentor and direct our customer's post-sales team of Customer Success Managers (CSM’s) and Director of Customer Success
Partner with sales leaders and account executives and offer account insight to build pipeline volume and accelerate expansion velocity
Can work remotely or from an Applied Systems office
Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. SaaS experience is essential
Hands-on experience using success tools (e.g., Salesforce, HubSpot)
Harmonya-Senior Customer Success Manager
By Team8 At Bentonville, AR, United States
Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred
Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders
Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG
Excellent verbal and written communication skills
Build strategic relationships with the CPG and Retail companies
Proactively solve any roadblocks, and identify new opportunities and needs that Harmonya can address with our customers
Senior Customer Success Manager (Central)
By OneStream Software At United States
Customer and account management experience preferred
Management Consulting / Technology Consulting experience preferred but not required
Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
Keep management informed of progress and obstacles on your portfolio of customers
Manage and execute the customer’s onboarding process
Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
Senior Customer Success Manager Ii
By LeaseLock At United States
5+ years of experience in customer success, account management, or a similar role within the prop-tech and/or property management sector.
Strong understanding of prop-tech and property management industry trends, challenges, and best practices.
Identifying opportunities to increase client adoption of LeaseLock's offerings.
Training backup (20% of role). Be able to conduct training and function as backup when our main training manager is unavailable
Excellent communication and interpersonal skills, with the ability to effectively present complex information to diverse audiences.
Our offers also include a corporate bonus target and early stage stock option equity.
Senior Director, Customer Success-Microsoft
By SPS Commerce At United States
Someone with 10+ years of management experience
Retail supply chain or business management experience with an ERP or EDI background
Work closely with Sales, Product Management, Customer Support and Technology teams
Bachelor’s degree and 15+ years relevant industry experience, or an equivalent combination of education and relevant work experience
Manage through managers and senior level individual contributors
Execute organization and team strategic initiative to improve experiences through people, process, and technology
Senior Customer Success Manager
By PROJECTUS At United States
4+ years as Medical/Healthcare Customer Success Manager in Software as a Service
Ideally knowledge and expertise in cardiology, electrophysiology, or cardiac care
Introducing the Future of Cardiac Care: Sr Customer Success Manager in AI Software for healthcare.
A ‘leader’ at heart, who is not afraid to drive others forward professionally – through training, coaching, motivation and development
Autonomous by nature, to run the USA CS operation as your own!
Ability to travel across the USA
Senior Customer Success Specialist, Postmark
By ActiveCampaign At United States
Maintaining our internal knowledge base
You’ve previously thrived in customer support for a SaaS product with a minimum of 2 years experience
You are fluent in English and can demonstrate clear and concise written communication skills
Your wide skill set allows you to get up to speed quickly when learning new products
Generous stipend to outfit your remote office
Being the first point of troubleshooting customers when they reach out for assistance
Senior Customer Success Executive, Health Plan Partnerships
By Carrot Fertility At United States
Acts as a strategic business partner to position and promote adoption of the Carrot benefit
Detail-oriented with strong analytical, writing, and communication skills
Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
Experience with Salesforce or other CRM
Familiarity with Carrot’s buyers (HR benefits leaders)
Ability to work Eastern Standard Time
Senior Customer Success Manager (Remote)
By Corcentric At United States
7+ years of experience in a Customer Success Management or Account Management role
Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience
4+ years of experience in a SaaS environment
Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization
Demonstrated communication and presentation skills
Experienced in preparing and effectively delivering customer presentation decks in MS PowerPoint
Senior Restaurant Success Manager I
By Toast At United States
6+ years account management experience required
Mid-Market, Top SMB, or Enterprise customer management experience a plus
Strong organization skills and time management skills
Must be able to proactively drive customer value with some management oversight
Experience providing technology or SaaS solutions to a client base a strong plus
Restaurant experience is a strong plus
Senior Manager Of Customer Success
By Poll Everywhere At United States
Experience using a Project Management tool, preferably Asana
Maintain cultural humility to manage bias and foster inclusive environments. Respect and embrace other people’s experiences and realities
Experience collaborating with Sales, Marketing, Product, and Finance teams and developing positive business relationships
Experience using a CRM/Success platform to manage day-to-day customer success tasks across a team (SFDC, Totango, Gainsight, ChurnZero)
Set expectations, provide goals, and manage priorities for direct reports to contribute to team objectives
Handle customer escalations that originate from the team and use them as coaching opportunities to further develop the team’s skillset
Sonos Pro - Senior Customer Success Manager
By Sonos, Inc. At United States
At least 4+ years experience in a Customer Success or Account Management role
Own the end-to-end experience of onboarding businesses to the Sonos Pro product for the first time
Use data to proactively identify opportunities for product adoption and customer education
Partner with Marketing team on creation of educational content, such as webinars, videos and help guides
Partner with the Customer Support team to drive an exceptional customer experience, including handling escalations from business customers
Empathy, respect, and strong interpersonal skills, which will enable you to build relationships within Sonos and with our customers
Senior Partnerships Success Manager
By Motive At United States
2+ years partnership/channel management/enterprise/key account experience
Experience using Salesforce and Order Management software
Prior experience in the insurance industry or in SaaS Enterprise/Key Account management
Proven ability to work cross-functionally, both internally and externally, with all levels of management
Proficient in project management tools and applications including Asana, Google Workspace, Excel and PowerPoint
Develop and improve insurance partners' customer onboarding and experience as Motive clients.
Senior Manager, Customer Success
By Confidential At United States
Manage team activity and pipeline
Help define the team culture, sharing wins as well as offering areas for improvement
Partner with CS Operations Manager and Support teams to drive further efficiencies
You have experience using tools such as Salesforce and Gainsight to gather insight and further improve performance.
Spend time with our Customer Success organization and other cross-functional teams, learning about current processes and systems for driving outcomes.
Build trust and rapport with your team members.

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships