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Senior Customer Success Manager Jobs

Senior Customer Success Manager (Central)
By OneStream Software At United States
Customer and account management experience preferred
Management Consulting / Technology Consulting experience preferred but not required
Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
Keep management informed of progress and obstacles on your portfolio of customers
Manage and execute the customer’s onboarding process
Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
Senior Customer Success Manager
By Postscript At Boston, MA, United States
4+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Fully remote culture - work from home (or wherever!)
Continually expand your expert knowledge of your customer's marketing, technology and general business needs
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Experience with technical products and/or demonstrated technical aptitude
Senior Customer Success Manager - (Key Accounts)
By Inspectorio At Minnesota, United States
5 years of experience in software sales and strategic account management at an enterprise B2B software company.
Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.
Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption
Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
Bachelor's degree or equivalent practical experience.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
Senior Customer Success Manager - (Key Accounts)
By Inspectorio At Texas, United States
5 years of experience in software sales and strategic account management at an enterprise B2B software company.
Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.
Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption
Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
Bachelor's degree or equivalent practical experience.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
Senior Customer Success Manager - (Key Accounts)
By Inspectorio At Florida, United States
5 years of experience in software sales and strategic account management at an enterprise B2B software company.
Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.
Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption
Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
Bachelor's degree or equivalent practical experience.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
Senior Manager, Customer Success
By Mastercard At New Jersey, United States
Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams
Experience navigating and influencing senior leadership in a Corporate Environment
Experience with B2B Enterprise Sales process
Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
Senior Manager Customer Success
By Butler Animal Health Supply At Madison, WI, United States

JOB REQUIREMENTS: Covetrus Senior Manager, Customer Success This position is remote with a preferred location in Central or Mountain time zone. The role will be covering the West region in the US and ...

Senior Manager, Customer Success Management
By Calabrio, Inc. At Minneapolis, MN, United States
5+ years of experience in Customer Success Management
Develop a collaborative, customer-first, value focused team culture across a remote team through ongoing coaching and close leadership
Manage competing priorities in an ever-changing environment, displaying expert prioritization
Communicate and collaborate cross-functionally with Product, Sales, Support, Services, Finance, Ops and Leadership
3+ years of experience leading a team of CSMs in a SaaS company
Experience in the Contact Center industry or working with similar products to Calabrio, is a plus
Senior Customer Success Manager
By Radicle Health At Walnut Creek, CA, United States
Mentorship or formal management experience for junior staff
Agile (ex. Scrum Master, Certified Scrum Product Owner) or project management certifications an asset
Assess opportunities for process improvements across onboarding/implementation and ongoing relationship management. Document processes and improvements.
Manage new customer implementations, including system setup,configuration and training. Facilitates pass-off to other customer success representatives
2-3 years of experience managing new software implementations with complex system configurations
Experience managing annual recurring revenue of $500k+, with net revenue retention of 105%
Senior Customer Success Manager, Cash App
By Cash App At Georgia, United States
Demonstrated coaching and mentoring skills to raise business acumen and improve performance management
Past product and project management experience
Analyze: Use deep product and industry knowledge to gather and summarize relevant data, drive improvements and to scale the team
8+ years of work experience with 5+ years of direct experience leading and developing other leaders
Experience managing Customer Service, Internal Call Centers and/or Business Process Outsourcing
Excellent written and verbal communication skills
Senior Customer Success Manager, Cash App
By Cash App At St Louis, MO, United States
Demonstrated coaching and mentoring skills to raise business acumen and improve performance management
Past product and project management experience
Analyze: Use deep product and industry knowledge to gather and summarize relevant data, drive improvements and to scale the team
8+ years of work experience with 5+ years of direct experience leading and developing other leaders
Experience managing Customer Service, Internal Call Centers and/or Business Process Outsourcing
Excellent written and verbal communication skills
Senior Customer Success Manager Ii
By LeaseLock At United States
5+ years of experience in customer success, account management, or a similar role within the prop-tech and/or property management sector.
Strong understanding of prop-tech and property management industry trends, challenges, and best practices.
Identifying opportunities to increase client adoption of LeaseLock's offerings.
Training backup (20% of role). Be able to conduct training and function as backup when our main training manager is unavailable
Excellent communication and interpersonal skills, with the ability to effectively present complex information to diverse audiences.
Our offers also include a corporate bonus target and early stage stock option equity.
Senior Customer Success Manager
By Epilogue Systems At Philadelphia, PA, United States
Collaborate: Work with the teammates as well as sales, marketing, product, and support management to improve the customer experience.
Analyze: Utilize multiple data points to understand and tailor the customer experience.
Manage: Monitor accounts, identify areas of customers satisfaction and dissatisfaction, determine renewal risk and develop mitigation strategies.
Experience: 5+ years of B2B enterprise Saas experience, digital adoption experience.
Empathy: Relate to the customer and understand their experience so that you may advocate for them effectively.
Strong communication skills: Written, oral, and non-verbal connections with customers occur daily.
Senior Director, Customer Success
By Genesys At Greater Phoenix Area, United States
5+ years’ experience in a SaaS CSM people management role, managing teams of 10+
8+ years' experience in relationship development and management working with executives and decision makers in complex customer environments
Substantial experience working as a Customer Success Manager in a fast growing SaaS company
Establish relationships with other team leaders, defining roles, responsibilities, and accountability with adjacent functions in key points of the customer journey.
Experience leading Customer Success teams with ARR of 100mm+
Excellent interpersonal, presentation skills – both written and verbal  
Senior Customer Success Manager
By Finlay James At New York City Metropolitan Area, United States
Communicate business intelligence from partners to the product management team in regards to new product development features.
They made several acquisitions in the last 18 months – each brought different capabilities related to AdTech/ Media
3-6 years’ experience in customer service/ customer success roles,
Experience in the Media or AdTech space or agency sales in a Media company
Job Title: Senior Customer Success Manager - Publishers – AdTech – NYC Hybrid
This role came about through expansion.
Senior Director, Customer Success-Microsoft
By SPS Commerce At United States
Someone with 10+ years of management experience
Retail supply chain or business management experience with an ERP or EDI background
Work closely with Sales, Product Management, Customer Support and Technology teams
Bachelor’s degree and 15+ years relevant industry experience, or an equivalent combination of education and relevant work experience
Manage through managers and senior level individual contributors
Execute organization and team strategic initiative to improve experiences through people, process, and technology
Senior Manager, Customer Success Strategic Programs
By Adobe At District of Columbia, United States
Bachelor’s degree or equivalent work experience required. Certification in project/program management (e.g., Project Management Institute’s PMP) a plus.
Bring program management rigor and relevant enablement for the Programs team and strive for continuous improvement to our program management approach.
Experience leading a diverse group of individuals, with different experience, skills, and experience.
Lead, mentor, and develop a distributed team of Program Managers to deliver at the highest quality and intended customer value
High attention to detail; Excellent interpersonal skills, both verbal and written; ability to present to leaders and executives.
Passion for driving customer success and measurable outcomes. Experience with Customer Success a plus.
Senior Manager, Finance And Operations (Customer Success)
By Appian Corporation At McLean, VA, United States
5+ years experience in an operational leadership role within a management consulting, technical delivery, or customer success organizations
Experience as a people manager, building and managing teams of successful operational professionals
Manage, coach and mentor a global team of Customer Success Operations professionals
10+ years professional experience in business modeling, financial planning and analysis (FP&A) at a global scale
Proven ability to manage successful P&L for scaled consulting or customer success organizations
Experience with public companies, Federal contracting, and/or SaaS/PaaS/IaaS product companies are preferred
Senior Customer Success Manager, Sales Solutions
By LinkedIn At San Francisco, CA, United States
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences
Manage and execute projects geared to drive adoption of new products and services with customers.
Have knowledge of customer’s operating model and articulate how Linkedin Products add value to organizational goals.
Senior Director, Customer Success
By Staffbase At New York City Metropolitan Area, United States
Exceptional time management skills, with the ability to prioritize and operate effectively under strict deadlines.
Optimize the customer lifecycle in your territory, from kickoff through onboarding to growth, ensuring a seamless and valuable customer experience.
Manage and lead an efficient and focused customer success team, including recruitment, onboarding, coaching, and fostering collaboration.
5+ years of experience leading customer-facing organizations, with a proven track record of driving customer success and revenue growth.
Strong influencing and negotiation skills, with the ability to build consensus and drive action across teams.
Ideally, a combined background of post-sale and sales experience, enabling a holistic understanding of customer needs and revenue drivers.

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships