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Remote Help Desk Jobs

Technical Help Desk (Emr/Ehr)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
Itt Help Desk Coordinator
By NYC Careers At , Manhattan, 10023 $59,116 - $91,768 a year
Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
Follow standard operating procedures and policies as directed by management.
Annotate and monitor inquiries and service requests.
Follow call and email “scripts” when handling different topics and respond with updates in a timely manner.
Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
Maintain accurate documentation of communication on service requests and work orders performed.
Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Specialist Jobs
By Earth Resources Technology, Inc At , Suitland
Work with Network Teams and management to provide detailed reporting and updates.
Attend weekly meetings to provide feedback to Management
Provide monitoring services for Satellite Systems.
Identify alarms and alerts and respond in accordance with Government directives and procedures.
Create tickets and provide daily logs for activities processed.
Multitasking within different software platforms in a virtual environment.
Help Desk Engineer, Mid
By Booz Allen Hamilton At , Arlington, 22202 $49,800 - $102,000 a year
Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
4+ years of experience with working in a professional environment
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to provide excellent interpersonal interactions with executive clients
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
It Help Desk Agent - Remote
By Learning Care Group, Inc. At , Novi, 48375
Proficient time management, organizational skills, and ability to meet established deadlines.
Other Skills and Abilities Qualifications
Ability to determine ticket priority based on standard operating procedure or input from the management
At least 1 year of multi-tiered support experience preferred.
Excellent customer service skills with both internal and external customers.
Effective communication skills, written, verbal and interpersonal.
Help Desk Analyst - Remote ($20.00 - $26.76 / Hour)
By Talentify.io At United States
Strong focus on customer service and exceptional communication skills.
Answers and documents all help desk calls related to specific software applications for assigned area.
Provides end-user support for specific software applications.
Assists with hardware issues as needed.
Creates and terminates new users in Active Directory related to specific software applications.
Creates and updates user security access.
It Help Desk - Remote
By Precision Staffing Services At , Cincinnati $16.50 an hour

Employment Type: Temp to Hire

Help Desk Coordinator Jobs
By City of Fort Myers, FL At , Fort Myers, 33901 $50,482 - $76,378 a year
Skill in time management and organization and prioritization.
NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.
Manage prioritization of service requests
Assign service requests to IT team based on area of responsibility, skill, and availability
Maintain knowledge base of problems and resolutions
Key resource to implementation IT service catalog offerings and defining associated workflows
Specialist-Help Desk Jobs
By Brevard Public Schools At , $15.84 an hour

Career and Technology Ed Subject:

Help Desk Specialist Jobs
By City of Oakland, CA At , Oakland, 94612 $61,854 - $75,914 a year
Resourceful and attentive. You offer innovative solutions which is driven by a desire to approach problems and issues conscientiously.
Utilizing Active Directory, Azure, and the Microsoft Admin Center to manage user accounts, reset passwords and troubleshoot Multi-Factor Authentication issues.
Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
Two years of experience providing Help Desk customer support.
Enrolling new users, establishing accounts, removing old accounts, setting up email accounts and resetting passwords for computer and email accounts.
Help Desk Agent (Ii)
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Certified ServiceNow Administrator certification Previous Department of Energy experience.
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Help Desk Manager Jobs
By Memphis Grizzlies At , Memphis, 38103
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
Sr. Assistant Help Desk Technician - Remote
By Gainwell Technologies LLC At , $35,700 - $51,000 a year
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Two or more years of technical or customer support experience
Experience working with company products and operating systems.
Experience with solving comp computer-relatedness
Experience working with company escalation policy.
Interpersonal skills to interact with customers and team members
Help Desk Engineer Jobs
By Kinect At , Philadelphia, 19142
Stay up to date with current technology trends, teaching strategies, and educational best practices.
Manage schoolwide applications used for student learning: Hapara, Clever, Branching Minds, Kickboard, Stemscopes, Zearn, Accessit.
Communicates with the Director, other department and division managers, and appropriate staff personnel in order to integrate goals and activities.
Provide classroom instructional support for teachers through co-teaching, modeling, providing feedback, co-planning, and developing resources.
Build awareness and generate enthusiasm for technology resources.
Assess and provide input for technology resource purchases based on teacher input.
I.t. Help Desk
By Island View Casino Resort At , Gulfport, 39501

The Help Desk's role is to provide first level I.T. help desk support to the organization's users, assisting them with hardware and software issues via phone, e-mail or in person. Identifies, ...

Remote Help Desk Technician ($18.50 / Hour)
By Talentify.io At United States
Remote user administration (LANDESK) is a part of the job responsibilities
Opportunity to gain experience in customer service and IT fields
Minimum 6 months of customer service experience
Retail or IT experience is a plus
Working knowledge of Windows XP or WEPOS
Microsoft Windows, A+ or Cisco Certifications are a plus
Help Desk Specialist (Remote In Us)
By Resultant At , Indianapolis, In
This is an entry level position, but some experience or certifications would be preferred.
We have a great benefits package including self-managed PTO, significant 401k contributions, and several opportunities to develop yourself.
You should possess excellent communication and customer service skills, both written and oral.
You should be able to manage and coordinate with third party vendors.
User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment
Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved