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Remote Help Desk Jobs in Texas

Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Technical Help Desk (Emr/Ehr)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
Help Desk Manager Jobs
By Memphis Grizzlies At , Memphis, 38103
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Help Desk Analyst- Remote Role
By ARK Solutions At , Atlanta, Ga

Experience working in a Help Desk environment

Help Desk Representative Jobs
By Intelliswift Software At Plano, TX, United States
Provide input and update to the technical knowledgebase as necessary
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Basic knowledge of Windows Operating Systems
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system
Help Desk Lead Jobs
By Aethon Energy At Dallas, TX, United States
Supervises and manages the Help Desk team members.
Manages problem recognition and resolution. Works with IT Operations team members on complex problems.
Document incident/problem resolution. Develop the Knowledge base.
5+ years of experience in an IT role within the oil and gas upstream industry.
Solid people and communication skills – focuses on solving conflict; maintains confidentiality.
Teamwork - balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit.
Help Desk Specialist Jobs
By Procom At San Antonio, Texas Metropolitan Area, United States
* Responsible for ATM configuration management of ATM devices in the ATM Monitoring applications
Duration: 6 months contract with potential extensions/conversion to full time
• First Shift 2pm- 1030pm
*Assist with Nextgen ATM Conversion
* Scheduling and software deployments for multiple countries
* Monitoring and remediation of ATM software failures
Help Desk Supervisor Jobs
By DOCUmation At San Antonio, TX, United States
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
Ability to provide in-depth help desk data points for personnel management functions
Strong knowledge of network, hardware, software, and applications support on networks, printers, copiers, wide format equipment
Computer related skills, such as Microsoft Office Suite, Word, Excel required, mac environments are a plus
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects-activities to completion
Sr. Help Desk Specialist | Fully Remote
By Vaco At Dallas, TX, United States
Soft Skills & Experience Requirements
Coordinate with MSP on any escalation issues that require internal coordination or approval with management
Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
Experience working with end users to set up and manage two-factor authentication applications
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Must be able to read your audience and cater your communication skills to them - working with non-technical audiences
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk Representative- Smart Handheld
By McLane Company At , Temple, 76508, Tx
Working knowledge of Microsoft / PC fundamentals.
A high school diploma or GED equivalent.
Ability to work outside of normal business hours to complete implementations and resolve issues.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
Help Desk - Mid
By Jacobs At , Camp H M Smith, 96861, Hi
A minimum of 3 years of experience, of which at least 1 year must be specialized.
General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
Work assignments vary based on client requirements.
DoDD 8570.01-M IAT I or higher
Work may include travel with the military to participate in exercises in austere conditions
Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
Help Desk Associate Jobs
By SolTech Inc. At , Atlanta, 30309, Ga
Strong understanding of Mobile Device Management
3+ years of experience as a Level 1 or Level 2 Help Desk Associate required
Current experience in an enterprise, corporate environment directly supporting executive level end users
Outstanding interpersonal skills, customer service skills, communication, and demonstrated sense of urgency
Superior experience setting up users within O365, and troubleshooting issues within various O365 applications
Bonus points if you have experience troubleshooting cloud environments as well!
Help Desk Coordinator Jobs
By BRADY, CHAPMAN, HOLLAND & ASSOCIATES, INC. At , Houston, 77040, Tx
Other duties as assigned by management
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Experience with databases i.e., Microsoft SQL and Access preferred
Experience with Visual Basic Programming preferred
Ufit Help Desk – Student Assistant
By University of Florida At , Gainesville, 32612, Fl $13 an hour
The ideal candidate will possess the following experience and skills:
Some key responsibilities and characteristics of this position are:
Assist clients with Gatorlink account issues such as password resets, two-factor authentication, and Gatorlink account creations
Ability to working for more than 1 consecutive semester
Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.
About the University of Florida
Help Desk Representative- Sourcelink
By McLane Company At , Temple, 76508, Tx
Call Center and Customer Service experience preferred.
Working knowledge of Microsoft / PC fundamentals.
Answering calls from our Food Service Customers
Research and reply to emails in a professional manner
A high school diploma or GED equivalent.
Ability to work outside of normal business hours to complete implementations and resolve issues.

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved