Register
Recruit Create CV

Remote Help Desk Jobs

Help Desk Lead Jobs
By State of Arizona At , Phoenix, 85021, Az $43,981 - $79,200 a year
Effective time management, prioritization, and organizational skills
Knowledge, Skills & Abilities (KSAs):
Identify required resources and opportunities to improve efficiency, training need, scheduling and monitoring issues or resources reporting to management as appropriate
The principles and practices of the Administration and Management
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Program systems, operating procedures and service offerings
Help Desk Analyst- Remote Role
By ARK Solutions At , Atlanta, Ga

Experience working in a Help Desk environment

Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver, Co
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Associate Jobs
By Alo Yoga At , Beverly Hills, Ca $55,000 - $65,000 a year
Printers – both in the HQ and warehouse buildings and remotely
Support our remote operations. Some sites also have IT, and some do not.
Possess the ability prioritize and manager multiple issues at one time.
Assist users with computer issues – both hardware and software
Provide Office365 support – Outlook, Word, Excel support
Provide Adobe Creative Cloud support
Help Desk Manager Jobs
By PRI Technology At Manhattan, NY, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Help Desk Agent - Remote Us
By Connection At , Columbia, 29201, Sc From $21.63 an hour
At least 1-2 years of previous help desk experience required.
Knowledge of troubleshooting network connections, printers, share permissions and devices.
Proficient with troubleshooting general Windows 7-10 issues.
Ability to troubleshoot and resolve email issues, specifically MS Outlook and o365.
Troubleshoot a variety of hardware, software and network issues.
Familiarity with the fundamental principles of ITIL/SLA.
Help Desk Specialist Jobs
By Insight Global At Denver, CO, United States
User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.
Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.
Previous experience troubleshooting and installing Microsoft Teams
Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools
A passion for providing exceptional customer service and making the conference room experience enjoyable for all users
Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.
Help Desk Specialist Jobs
By Soho Square Solutions At Boston, MA, United States
1. Manage Help Desk requests.
9. Excellent investigative and problem solving abilities.
2. 1 year of technical experience supporting hardware and software in multi-user networked environment.
4. Strong knowledge of Microsoft Office client applications
5. Strong communication skills are required.
2. Provide frontline computer trouble shooting / problem resolution.
Nyeis Help Desk Consultant
By NYC DEPARTMENT OF CORRECTION At , New York, 11101, Ny $47,418 - $69,462 a year
Proof of Education according to the education requirements of the civil service title.
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
Foia Disclosure Help Desk
By CGS Federal (Contact Government Services) At Washington, DC, United States
Monitor and administrate FOIA requests from receipt to production in an electronic case management system.
Support Implementation and Operations Management best practices.
Aid the FOIA development team in conceptualizing updates and upgrades that will enhance users' experience.
Identify and solve problems using analysis, experience, and judgment.
Use professional oral and written communication skills.
Manage day-to-day interactions with clients and internal CGS team.
Part-Time It Help Desk Specialist - Remote ($19.00 / Hour)
By Talentify.io At United States
Familiarity with contact center management database
Additional $4.41 per hour towards Health and Wellness Benefits
1+ years of related experience
Experience troubleshooting software and hardware issues
Previous experience with a ticketing system
Background investigation, credit check, eQIP suitability, and skills assessments required
Coordinator, Help Desk Jobs
By Atlanta Hawks At Atlanta, GA, United States
What we need from you: (Required Skills/Abilities)
Maintain hardware and software inventories. Audit existing equipment and make recommendations to constantly improve end user experience.
Assist Technical Help Desk Manager with special projects.
CompTIA A+, Microsoft MTA, or other industry certifications, preferred.
Strong written and verbal communication skills as well as the ability to work without close supervision are critical success factors.
Strong knowledge of and ability to support a Microsoft enterprise environment including Windows and Office applications.
Operations Assistant Volunteer: Global/Remote - Help Change The World!
By UniversalGiving At , Menlo Park, Ca
Review/update operational spreadsheets; Business Unit Project Management Tools (PMT)
Strong data entry Salesforce experience
Gain experience with a Tech for Good nonprofit
Email, call, or text team members as needed to ensure task completion
Follow-up on End Of Day (EOD) reports
Follow-up on team members' progress on tasks execution
Help Desk Supervisor Jobs
By Sentrillion At Sierra Vista, AZ, United States
Responsible for the day-to-day management of the help desk; reports directly to the Maintenance Operations Manager.
Provides subordinate technical training requirements to the Maintenance Operations Manager; uses the company training portal to track mandatory subordinate training requirements.
Monitor and report status of open Nationwide Operations Resource Management system (NORMS) tickets.
Manages equipment assigned to the help desk.
Schedules and coordinates help desk operations; creates, publishes and manages help desk schedules.
Manages resources supporting a 24/7/365 help desk support center.
Help Desk Analyst (Remote)
By Motion Recruitment Partners LLC At Oklahoma City Metropolitan Area, United States
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
1 year of technical help desk call center experience in an enterprise environment.
Salary: $19.33 - $19.33 / hour
Function: End User Technical Support
Acts as representative of technical services to its customers.
Initiates, escalates, or resolves problem tickets and/ or service requests.
It Help Desk Specialist (Full-Time / Remote)
By Converge Technology Solutions Corp. At United States
Make or suggest updates to the Knowledge within the Knowledge Management databases
Excellent organizational, time management and follow through skills
Knowledge Management and Training– 10% – 20%
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Associate’s Degree or higher in Information Technology / Information Systems OR equivalent technical training / experience
Server or network administration experience and/or training
Help Desk Technician (Remote)
By Tandym Group At Washington, DC, United States
Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Solid problem solving and time management skills
Experience with trouble ticketing system—currently using ServiceNow or Service Manager.
Experience in the use of remote access applications
Answer queries on basic technical issues and offer to solve them
Proven experience as a Help Desk Analyst or other IT support role
Help Desk Manager Jobs
By Virtual Technologies Group At Columbus, OH, United States
2+ year experience in a Customer Service Management role
Excellent leadership and people management skills
Manage and support a team of help desk technicians
Tier 2 – Generalist in technical ability but deeper knowledge to troubleshoot
Monitor and manage the escalation of service tickets as needed to escalation teams
Use reporting/dashboards to monitor, manage, and report on SLA’s in order to understand team performance and workload
Help Desk - Weekend Shift - Fully Remote
By Skiltrek At Phoenix, AZ, United States
5+ years of experience in a Help Desk role working remotely servicing internal and external users
Recent experience working remote in a Help Desk setting
Experience working on Microsoft Teams along with other Microsoft Suite tools
Experience using Cisco Jabber for phone calls
Experience working with a large enterprise servicing internal employees
Ticketing system experience (+ ServiceNow)
Help Desk Representative Jobs
By Intelliswift Software At Plano, TX, United States
Provide input and update to the technical knowledgebase as necessary
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Basic knowledge of Windows Operating Systems
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved