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Remote Customer Technical Support Jobs in Tama, Iowa

Technical Support Engineer (Voice) - Remote
By Telesystem At , Toledo
Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.
Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.
Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.
Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.
Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.
Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.
Technical Customer Success Manager (Remote)
By Ordr At , Remote $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Customer Support / Operations Specialist [Remote]
By 46.68 At , Irwindale, 91702, Ca
Experience with conflict management and negotiation in a customer-focused environment.
Identify trends and gaps in training, skills, and abilities through gathering and analyzing escalated issues and presenting recommendations for improvement.
Three (3) or more years of experience resolving customer issues by researching and analyzing information.
Experience with Income Qualified Programs policies and procedures.
Experience working in a customer service utility industry.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Technical Support - Networking (Remote Friendly)
By Imagine Communications At , Remote, 33126, Fl
Cisco certification (CCNA/CCNP) or equivalent skill set.
Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
4 year technical degree or equivalent work experience.
5+ years of experience in a customer facing techincal role.
Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.
Expertise in design/administration of enterprise class IP network or equivalent skills.
Technical Customer Success Manager (Tcsm) (Remote)
By Ordr At , Remote $145,000 - $185,000 a year
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Provide remote technical support to understand, troubleshoot, diagnose, reproduce and provide fault isolation in resolving customer and partner issues.
Define, manage, and execute problem resolution plans; clearly communicates disposition to Ordrs’ customers, partners and sales team.
Effectively manages many different tasks simultaneously.
Must have some Linux, VMWare ESXi, and Firewall knowledge.
Technical Support Engineer (Remote)
By Ordr At , Remote
Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
Effectively manages many different tasks simultaneously
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
5+ years of experience in a similar customer-facing job function.
Experience working in a B2B SaaS organization, strong familiarity with
Security concepts, remote access, and cloud.
Technical Support Advisor (Remote)
By TDS Telecom At , Remote $18.50 an hour
Maintain knowledge of relevant TDS product offerings and technology.
Assist management with technical training
100% remote work from home position
Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues.
Diagnose, troubleshoot, and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements.
Knowledge Base and process document enhancement recommendations
Technical Support Engineer- Remote
By Splunk At , Remote $40.77 - $56.06 an hour
Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
Experience in Business Intelligence a plus
Solid knowledge of networking concepts
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
Superior written and verbal communication skills are a must
Technical Support Agent - Remote
By Edlio LLC At , Remote
Expand your skill and knowledge to play a bigger role on the team.
Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA.
1+ years of experience in a customer service position
Excellent written, verbal and phone etiquette skills
Knowledge of DNS and setting up new domains
CMS and ticketing system experience
Remote Clover Technical Support Representative
By Fiserv, Inc. At , , Sc $17.50 an hour
12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management
Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career
Walkthrough web portal navigation and remote access devices
Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity
Experience working in a fast paced, high volume, metric driven call center environment
Set up and train new users, assist with device preferences and configuration
Technical Support Representative I (Remote)
By University of Arizona Global Campus At , Remote
Strong troubleshooting and time management skills
Provide administrative assistance, such as password resets, remote software installations, etc.
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills
Bachelor’s Degree is preferred. In lieu of degree, 2+ years of experience as a Technical Support Representative.
Remote Assistance software (i.e. Teamviewer, VNC, RDP)
Strong analytical, written, and verbal communication skills
Specialist-Advanced Technical Support (Remote)
By TDS Telecom At , Remote $22.45 - $36.48 an hour
Remotely tests lines, trunks, and other facilities.
2 years VoIP troubleshooting or TDM switching experience.
Team lead technical resource & leadership responsibilities within Team
3+ years' computer application experience with a strong proficiency in MS office applications.
2+ years' customer service experience.
2+ years' technical support or call center experience.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Technical Support Analyst - Remote
By UnitedHealth Group At , Plymouth, 55442, Mn $67,800 - $133,100 a year
Extensive Health Information Management/Coding/CDI experience
Incident escalation to E2E Service Management Team
Provisions end users, and supports issues related to access including remote users
Submit, manage and coordinate CRMs
1+ years of experience working in a Tier 1 help desk and/or technical support role
Experience using Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment
Technical Support Representative Customer Success Remote, Us
By Quickbase At , Remote
Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
Experience in customer service, IT support, technical support, or understanding of database concepts
You will learn new technologies, including the Quickbase platform and support tools
You will help customers achieve success using the Quickbase Platform via phone and email
You will provide functional troubleshooting, explain features, and guide customers on best practices
You will help build resources to ensure the continued success of the team and customers
Customer Service Support(Remote)
By W3Global At United States
Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.
Previous customer service experience required (minimum 3+ years in RELEVANT customer service role)
Previous experience with EDI transactions required - AS400 ERP Experience a plus
Strong multitasking skills a must
Previous call center experience preferred
Self-motivated, ability to work remotely
Customer Support Specialist - Remote
By Booking Bliss Travel At Vandalia, MT, United States
Communicate professionally with clients and colleagues
Engage with clients and ask questions to determine their wants, needs, preferences, and expectations
Research, plan, and organize itineraries based on client needs
Create quotes, itineraries, and invoices
Stay up to date with industry news, changes, restrictions and best practices
Must be 18+ and a resident of the United States
Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Customer Support Engineer (Remote)
By Stage 4 Solutions At United States
Proficiency in using support ticketing systems and customer relationship management (CRM) tools.
Execute established call handling procedures to ensure consistent and exceptional customer service experiences.
2+ Years experience in customer service, preferably in a technical support or customer support role.
Strong problem-solving abilities and a passion for assisting customers.
Create, research, and update service requests, effectively documenting customer interactions and resolutions.
Implement escalation procedures as dictated by the nature and severity of customer issues, ensuring timely and effective resolution.
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Customer Success Manager (Remote)
By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Customer Technical Support Specialist - Informatics; Remote - Overnight Shift/Rotating Weekend/On Call
By Beckman Coulter Diagnostics At , New York, 10001 $21.88 - $28.99 an hour
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Collect and analyze data and classify complaints according to FDA requirements.
Experience with troubleshooting laboratory Middleware - Remisol preferred.
1+ years previous customer service experience
Strong organizational skills with the ability to work well under pressure in a fast-paced environment.
The essential requirements of the job include:
Specialist - Customer Systems Support (Remote)
By AmerisourceBergen At , $47,800 - $68,420 a year
Ability to prioritize work load and consistently meet deadlines; good time management skills
Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary.
Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
Manages and completes project ticket assignments to achieve desired results within the defined timeline.
Strong computer skills in order to effectively diagnose mixed environment systems conflicts
Strong customer focus and ability to manage customer expectations
Customer Support Coordinator (Remote)
By Worthy.com At United States
Work cross functionally between our Account Executive and Auction Manager teams to support a seamless seller experience from start to finish
Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience
A strong, and kind communicator with professional direct verbal & written skills
Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts
1-2 years of professional experience in a customer service or customer experience role
Proven front-office experience handling high incoming call and email volume
Technical Customer Support Representative (Remote)
By Sylvan Learning At ,
Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to continuous improvement.
Ability to provide a positive customer experience with outstanding customer service skills
Experience working on a remote team
Flexible work environment with ability to work remotely from home; and
2+ years of experience working in the Customer Service/Contact Center industry
1+ years technical experience working with computer systems and technology
Customer Support Ii, Quality Lead (Remote Possible)
By Equitable At , Syracuse, 13202 $45,000 - $66,000 a year
3+ years of experience specifically in 401k/Group Retirement Customer Service
ASSPA Retirement Plan Fundamentals certification or ability to obtain within 6 months
Logical reasoning and analytical skills
Customer Support II, Quality Lead (Remote Possible)
Equitable Pay and Benefits: Equitable Total Rewards Program
This position is vital to protecting our client’s assets through fraud detection, prevention and escalation.
Associate Director, Customer Support And Maintenance (Remote)
By BD At , San Diego
Support Infusion International Order Management and Dispensing International Order Management
Support and develop the processes for trade in management and the need grows
Experience working with remote teams strongly preferred
Provide consultant guidance and service offering strategies in support of pre-sale, and transition to support to the sales team
Demonstrate high functional knowledge of Infusion Systems products
Maintain strong industry and product knowledge
Director, Customer Support (Remote)
By Drata At United States
Extensive customer-facing and escalation management experience required
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Develop training opportunities to enhance those experiences and improve understanding, listening and communication
10+ years of post-sales experience in a technical support role, or equivalent position, ideally in B2B SaaS
Minimum 5 Years (8+ years preferred) of proven experience in leading and scaling technical customer support teams
Exceptional verbal and written communication skills, and comfort with leading presentations and trainings
Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Technical Customer Support Us Remote
By Motorola Solutions At , Magna, 84044, Ut
Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
Support customers who depend on the records management system needed to keep their public safety operations running.
Work with various teams including Support, Product Management, Engineering, and Customer Success groups.
Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
Preferred skills and requirements :
Builds expert knowledge in the Mission Critical Software and Public Safety Solution Industry.
Technical Support Rep. (Remote)
By Computer Generated Solutions, Inc. At ,
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
1-3 years Customer Service and/or Technical Support experience
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Specialist, Logistic & Technical Support | Remote | Depuy Spine Limited Partnership
By Johnson & Johnson At , $60,000 - $96,600 a year
Provide service complaint management to achieve a “close-loop” resolution process for the customer, while following department SOPs and SOX requirements.
Communicates effectively with upper-level management and works collaboratively with cross-functional business partners are required.
Document calls in accordance with company guidelines and regulatory requirements.
Determine level of complexity of calls and escalates as necessary to achieve maximum first-time resolution. Deliver excellent customer experiences.
Assist in supporting all personnel on department procedures and to assure complete understanding of assigned responsibilities and guides other departments.
Minimum of two (2) years related work experience required.
Technical Customer Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At Raleigh, NC, United States

Are you passionate about making a meaningful impact on customers' lives? Do you enjoy problem-solving and working with cutting-edge technology? If so, we have an incredible opportunity for you! ...

Are you looking for a challenging and rewarding job in customer technical support? Look no further! We are looking for a motivated individual to join our remote customer technical support team. You will be responsible for providing technical assistance to our customers, troubleshooting technical issues, and helping them resolve their problems. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

Overview Remote Customer Technical Support is responsible for providing technical assistance to customers who are having difficulties with their products or services. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. Detailed Job Description The Remote Customer Technical Support will be responsible for providing technical assistance to customers via phone, email, and chat. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. The Remote Customer Technical Support will also be responsible for providing product and service information, as well as maintaining customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product and service information
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Escalate issues when necessary
• Provide product and service information
• Maintain customer records
• Follow up with customers to ensure satisfaction