Technical Customer Support Specialist - Remote | Wfh

Are you passionate about making a meaningful impact on customers' lives? Do you enjoy problem-solving and working with cutting-edge technology? If so, we have an incredible opportunity for you!
About Us
We are a dynamic and innovative company that takes pride in providing top-notch customer enablement and support services. As a market leader in the SaaS industry, we are dedicated to creating seamless technical integrations for our valued customers, while fostering a culture of collaboration and excellence.
Job Summary
We are seeking a part-time Customer Success Specialist to join our remote team. Reporting to the Director of Customer Enablement & Support, you will play a pivotal role in ensuring our customers have a delightful experience with our products. Working in the US East Coast time zone for up to 32 hours per week (Monday-Thursday), you'll have the flexibility to excel in a friendly and supportive environment.
Responsibilities
Lead project management for customers' technical integrations and SSO setup, guiding them through every step of the process.
Thrive in troubleshooting and resolving customer issues, collaborating with internal teams to find effective solutions and communicating results with care.
Empower customers by directing them to helpful instructional materials, ensuring they get the most out of our product and services.
Manage ticket triage and closure, effectively liaising with other teams (e.g., engineering) to expedite fixes and support enhancements.
Create comprehensive technical product documentation, both as customer support articles and for internal reference, championing knowledge sharing.
Perform daily QA checks to maintain top-notch language guidance and ensure smooth application functionality for our valued customers.
Track and analyze customer engagement metrics, contributing to enhancing our customer success processes.
Your Skills And Experience
You have a minimum of 2 years of customer-facing support experience in the SaaS industry, and your passion for helping customers shines through.
Experience with Applicant Tracking Systems/HR Tech gives you a unique advantage in understanding customer needs and requirements.
Your knack for producing clear and user-friendly technical product documentation and videos sets you apart.
You are well-versed in product QA procedures and documentation, ensuring the highest quality for our customers.
Familiarity with SQL databases and basic working knowledge of HTML and JavaScript empowers you to tackle technical challenges with ease.
Our Benefits
We care about your well-being and offer comprehensive medical, dental, and vision benefits, including company-funded HSAs.
Your health is our priority, and we provide additional healthcare perks such as company-paid life insurance and memberships to One Medical and Kindbody.
Enjoy peace of mind with retirement benefits through Slavic401k, planning for a secure future.
We value work-life balance and offer generous leave policies, including PTO, sick leave, and parental leave.
To ensure a comfortable remote work environment, we provide a home office stipend, so you can work with ease.
Join our passionate and diverse team, where you'll be supported in your professional growth while making a positive impact on our customers' success. Apply now and embark on an exciting journey with us!
Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour