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Remote Customer Success Specialist Jobs in Suffolk, Massachusetts

Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Customer Success Manager, Strategic Accounts (Remote Eligible)
By Smartsheet At Boston, MA, United States
3+ years of Customer Success or Account Management experience (or equivalent)
Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
Be the primary interface to manage and resolve critical situations
Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
Customer Success Specialist Jobs
By Informa Intelligence At Boston, MA, United States
Strong project management experience and able tomultitask
Onsite management of the rebooking process
Demonstrable experience within a quality controlenvironment, focusing on accuracy of delivery,reporting and reconciliation of programs sold.
Prior experience in partnering with multiple internalstakeholders to create audience.
The salary for this position can go up to $55,000, and a discretionary bonus may also be offered.
Competitive Benefits with 401k match
Customer Success, Customer Lifecycle Specialist
By Workday At Boston, MA, United States
3+ years ERP customer account management providing post implementation customer support ensuring system adoption and effectiveness.
5+ years ERP customer account management providing post implementation customer support ensuring system adoption and effectiveness.
Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management)
Proficient written, verbal and presentation skills when communicating with decision makers at all levels for complex concepts and solutions.
Experience in driving customer adoption, usage, and value realization
Skilled at building positive relationships with customers, especially at the Executive level
Customer Success Specialist Jobs
By Museum of Science At Massachusetts, United States
1 year or more of customer service or business administration experience.
Experience working with Excel, Word, Outlook, CRM tools and the ability to reconcile data on spreadsheets
Experience troubleshooting customer issues in a calm, timely manner
Bachelor's of Science or Arts degree
Demonstrated ability to balance competing priorities so as to deliver results according to deadline in a high throughput environment
Demonstrated track record in excellent customer service
Customer Success Specialist Jobs
By CarGurus At Cambridge, MA, United States
Great time management skills with a proven ability to meet deadlines
Ability to work independently, while delivering a high throughput and excellent customer experience
Excellent verbal and written communication skills
Sharp organizational skills and attention to detail
Strong analytical and problem-solving skills
Handle Inbound/outbound inquiries via phone and email
Customer Success Manager - Remote
By Litmus At Cambridge, MA, United States
A few years of relevant customer success or onboarding experience
Impeccable customer skills and a strong sense of empathy and integrity
Excellent written + verbal communication and presentation skills
Remote-first culture. No matter where you are, you'll feel connected to the team
We take family seriously and offer flexible schedules and generous parental leave programs
Not sure if you meet all the requirements?
Customer Success Specialist Jobs
By Dave Creek Media At Conway, AR, United States
Customer Service, Communication, Sales, and Customer Support skills
Analytical Skills to interpret data and develop insights
Demonstrated ability in developing meaningful relationships with clients
Proficient in using software tools
Bachelor’s degree in business administration, communications, or related field is preferred
Dave Creek Media is a Digital Marketing Agency
Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Customer Relations Specialist (Remote)
By Fisker Inc At United States
Basic Qualifications / Knowledge / Experience:
Organizational skills with the ability to manage multiple client responses.
Minimum of 2 years of experience in customer relations and customer service.
Strong social media acumen, with preferred prior experience.
Excellent verbal and written communication skills.
Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
Customer Success Specialist Jobs
By Torus At Salt Lake City, UT, United States
Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.
4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.
Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.
Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.
Ability to efficiently self-manage time, calendar, and multiple customers
Customer Success Specialist Jobs
By Vcheck Global At New York, NY, United States
Other duties as assigned by management
Partner with clients to manage the entire order process
Clearly communicate and verify requirements received from client to internal teams
Assist and support Client Relations Manager with various tasks
1-3 years of experience in a client relations/ customer success role
Experience delivering client-focused solutions based on client needs
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
By Talentify.io At United States
Remote Manager Of Customer Success Responsibilities
Remote Manager Of Customer Success Requirements
Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
1-5 years of leadership experience in customer success
Associate Manager - Customer Success Engineer - Remote
By Duck Creek Technologies At United States
3+ years of experience with Cloud Environment (Azure/AWS) and Container management(Kubernetes)
Participate in Solution Blueprint definition, review, and signoff on requirements sessions with customer, SA, SaaS Ops and implementation teams
Provide support as needed to Technology Organization teams when customer specific implementation experience is required
Responsible for all technical / liaison communication with the Customers and serves as a bridge cross Customer Service Managers and Customers
Works with the Account Manager and SI Team Lead to ensure conformance to DCOD processes and procedures
Manages environment dependencies with other OnDemand teams to ensure that these dependencies are met in timely and performant fashion
Customer Success Manager - Remote | Wfh
By Get.It Recruit - Administrative At Boca Raton, FL, United States

Reporting to the Director and Associate Director of Customer Success, the Key Account Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and ...

Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
By Talentify.io At United States
Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company
Minimum of 5 years of experience leading customer success managers, account management, or sales teams
For more information on comprehensive benefit offerings, visit www..com
Manage and nurture executive relationships with customers, including handling escalations
Proven experience leading teams and leveraging customer success best practices
Strong analytical and problem-solving skills
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
By Talentify.io At United States
Master's degree in business management or related field
Innovate our tools, processes, and team structure for optimal client experiences
Proven experience in leading a client success team within a B2B environment
Proficiency in building and maintaining comprehensive knowledge bases
Exceptional communication skills (both written and verbal)
At least 5 years of experience successfully managing a high-performance customer service team
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
By Talentify.io At United States
3-5 years of experience in a customer success manager or similar role
Qualifications - Requirements For Success
Manage a portfolio of clients and ensure high levels of satisfaction with the solution
Bachelor's degree in a related field or equivalent work experience
Experience within the healthcare industry or software development
Skilled in working with stakeholders to uncover core objectives and goals
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent experience
Knowledge and proven success of engaging and working with sales teams
Healthcare experience, preferably working with large health care payers
Impeccable written and verbal communication skills
Solid interpersonal and presentation skills, including consulting skills
All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Remote Manager Of Customer Success
By LaSalle Network At Decatur, GA, United States
Work cross-functionally with Account Management, Implementation, Professional Services, Sales and Marketing to improve customer adoption and outcomes
Remote Manager of Customer Success
Lead a team of Customer Success Managers to ensure customer utilize the software effectively
Manage team objectives, including increased platform adoption, maintaining strong customer retention and building a thriving customer community
1-5 years of leadership experience in customer success
Excellent written and verbal communication skills
Customer Success Coordinator (Remote)
By FMG At San Diego, CA, United States
Project management experience will be extremely helpful; but not required
Build subscribers’ websites using our proprietary content management system (CMS).
Notate your work in our client relationship management software (Salesforce).
Manage your calendar and schedule with a workload of 30+ subscribers.
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Prior Customer Service or Support experience
Collaboratemd- Customer Success Associate (Remote, Us)
By EverCommerce At Orlando, FL, United States
1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus
Document and contract preparation and management.
Skills and Experience needed for success in this role:
Customer advocate that offers solutions and ensure customer retention.
Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
Exceptional communication and presentation skills