Remote Customer Success Specialist Jobs in Utah

Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.

4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred

Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.

Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.

Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.

Ability to efficiently self-manage time, calendar, and multiple customers

Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.

Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.

Attend required training and meetings to stay updated on product knowledge, policies, and procedures.

Offer instructions to customers and troubleshooting assistance for websites and other systems.

Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.

Hybrid work environment where you get the benefits of flexibility, socialization, and productivity

Driving subscription sales and optimizing conversion funnels through messages with potential subscribers

Requesting and managing reviews to help bolster Hurdlr’s app store presence

Working with the engineering team to ensure product stability

Compiling feedback and proposing new product features for the app

Maintaining and creating help center content as new features and updates are released

Managing and optimizing messaging campaigns, using push notifications, emails, and direct messaging

Collaborate with cross-functional internal teams (including Product Management, Sales, and Marketing) to improve the entire customer experience

2+ years of experience in Customer Success or Account Management (preferably in a SaaS environment)

Develop a relationship of trust with key employer stakeholders including HR and Benefits Administrators

Excellent listening, negotiation, and writing abilities

Onboard new customers and participate in regular review calls

Understand customer goals and then measure, monitor, and regularly report on progress