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Related keywords
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- Digital Customer Experience Product Manager
- Senior Customer Experience Manager
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Senior Product Manager (Customer Experience) - Remote
Company | The Home Depot |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-17 |
Posted at | 10 months ago |
Position Purpose
- Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
- Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
- Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
- Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
- Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
- Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities
- Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
- Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
- Formulates, tests and refines assumptions and hypotheses through user research and testing
- Documents, reviews and ensures that all quality and change control standards are met
- Participates in standups, iteration planning sessions, product demo, and retrospectives
- Makes product decisions that drive value on a daily basis
- Creates, prioritizes and accepts user stories; incorporate them into release planning
- Condenses complex technical concepts into non-technical language for stakeholders
- Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
- Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
- Guides more junior team members in strategy, alignment, analysis and execution tasks
- Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
- Acts as a proponent of modern software development practices
- Participates in talent acquisition, development and retention activities in support of team
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
- Typically reports to the Product Management Manager or Sr. Manager.
- Typically requires overnight travel less than 10% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be legally permitted to work in the United States
- Must be legally permitted to work in the United States.
- Must be eighteen years of age or older.
- Proficiency in conducting competitive research and analysis
- Experience working as a Product Manager in a modern software development based enterprise environment
- Proficiency in conducting user research and testing to understand needs
- Proficiency in creating, prioritizing and accepting user stories
- Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
- Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
- Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
- Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
- Experience guiding more junior team members through Product Management fundamentals in a professional setting
- 3-6 years of relevant work experience
- Proficiency in identifying goals, metrics and analytics to measure product value
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- No additional education
- 3
- No additional years of experience
- None
- None
- None
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
- Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Cultivates Innovation: Creating new and better ways for the organization to be successful
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
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