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Remote Call Center Supervisor Jobs in Florida

Call Center Remote Jobs
By The Hird At Tampa, FL, United States
Minimum 3 years of Call center experience.
Prior Healthcare, Human resources or Financial services experience preferred.
Must have good reading and analytical/problem solving capabilities.
Demonstrates knowledge of the business and applicable operational platforms
High School diploma and 4 years of customer service experience, OR
Associate’s Degree and 2 years or customer service experience, OR
Call Center - Patient Connection Supervisor
By Millennium Physician Group At Fort Myers, FL, United States
Previous experience in performance management, handling disciplinary/personnel issues
Implement continuous staff development programs that enhance employee engagement, recognition, service knowledge, skills and morale.
Assist other management team members in identifying trends and establishing call center goals.
Manage and direct the daily activities of a physician based, patient focused call center.
Skill in analyzing information, problems, practices and procedures to recognize alternatives and provide solutions
Good decision-making and communication skills (both written and verbal)
Call Center Representative (Remote)
By CareMax, Inc. At Miami, FL, United States
Must be proficient in Microsoft Office, data entry, knowledge of computer applications, scanning, faxing etc.
Representative escalates unresolved issues to respective Management team.
Access to continual education through CareMax University
Minimum of one-year experience in a healthcare/medical office or health care Call Center required to include scheduling of medical appointments.
Previous experience in a Healthcare customer/patient service role.
Excellent organizational, inter-personal, and customer service skills.
Customer Support Supervisor - Call Center Experience
By Imperium Data At Miami, FL, United States
· Collaborate and work with other supervisors and managements to improve the customer experience.
· 2+ years of supervisory or staff management experience.
· 2+ years of call center and customer service experience.
· Experience creating department staffing schedules.
· Ensure agents understand and comply with all call center performance standards and policies.
· Identify operational issues and suggest possible improvements.
Remote Call Center Representative
By AdventHealth Medical Group Central FL At , Orlando, Fl
Medical office or medical call center setting experience
Previous call center experience preferred
All the benefits and perks you need for you and your family:
Paid Days Off from Day One
Mental Health Resources and Support
AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
Supervisor, Quality Assurance - Call Center
By SeaWorld Parks & Entertainment Corporate At , Orlando, 32821, Fl
4 + years of experience in Quality Assurance area and/or with SEA
Must have at least 1year supervisory experience
Exceptional organizational and analytical skills and ability to multi-task and adapt to changes in a fast-paced business environment
Must be able to work remotely when needed
Develop action plans to drive improvement (provide base line statistics and reporting showing the effectiveness of action plan)
Maintain Contact Center reporting of QA scores and trending.

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and