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Remote Call Center Supervisor Jobs in Nevada

Customer Call Center Specialist - Remote
By Total Wine & More At Las Vegas, NV, United States
Work with customers to identify products and quantities to make their events a memorable experience
Build relationships with customers by providing a positive and informative experience
Use internal tools and systems to manage a productive work flow
Document all communications with customers to promote a consistent experience across all touch points
Experience developing solutions and solving problems
Certificate of training in a customer service program or prior customer service experience desired
Call Center Specialist (Remote)
By Ad Hoc LLC At Reno, NV, United States
Develop and systematize call center management strategy in collaboration with internal stakeholders
This position is fully remote
Required: 5+ years of experience
Provide updates to key leadership and stakeholders in support of customer experience objectives
Bachelor’s degree and a minimum of 5 years of direct/related experience
This is a fully remote position
Remote Call Center Customer Account Specialist
By Cox Communications At , Las Vegas, 89105, Nv $18 an hour
Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem solving.
This is a remote opportunity. You must live in Las Vegas NV area
High school diploma, GED or relevant work experience.
6 months experience using a computer and navigating multiple screens.
1 or more years customer service experience.
1+ years' experience working in a position that requires meeting sales goals.
Call Center Supervisor (Monday To Friday 8:00Am To 5:00Pm)
By LVDDS At , Las Vegas, 89121, Nv $23.00 - $38.33 an hour
Offers solutions and suggestions for process and product improvement to management.
Coordinates with Human Resources and management in a timely manner on any and all employee relations matters.
Performs other related duties and projects as business needs require at direction of management.
Hires, manages, develops, reviews, and sets goals for department and staff.
Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
Minimum five (5) years of experience in a Call Center environment.

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and