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Remote Call Center Supervisor Jobs in Georgia

Call Center Supervisor Jobs
By KO Business Solutions At Tucker, GA, United States
Excellent management and supervisory skills.
Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
At least three years of customer service experience required.
Call Specialist Supervisor ~ Tier 1 - Remote | Wfh
By Get.It Recruit - Administrative At Atlanta, GA, United States

We are seeking a dynamic and compassionate Tier 1 Call Specialist Supervisor to join our team! In this role, you will oversee and support our Tier 1 Call Specialists in providing exceptional ...

$18 Per Hour Medicare And Medicaid Call Center Representative. 100% Remote
By ASK Consulting At , , Ga $18 an hour
High school graduate or GED and 3 years experience in a customer service solutions oriented environment.
Experience in Medicare and Medicaid industry
Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.
Location: Remote (Need candidates from these locations NC, SC, FL, VA, GA)
Expiry Date: 02 July 2023
Worked as a Call Center executive and handle inbound and outbound calls
Supervisor, Call Center Operations
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Respond to questions and concerns respective to both internal and external customers with demonstrated ability to manage irate and difficult calls.
Work with the Call Center Operations Community Manager in recruitment, hiring, training, monitoring, coaching, counseling, disciplining and evaluation of staff.
Minimum one (1) year of using call routing, IVR or CRM related technology to manage goals and targets.
Minimum one (1) year of experience in lead role position in a customer service high call volume environment.
High School Diploma or General Education Development (GED) required.
Demonstrated Knowledge of influential leadership tactics.
Remote Call Center Representative - Remote - Closing Shift And Weekends (Tn)
By Aspen Dental At , Chandler, 85286, Az
Ability to manage high call volume
Experience working in a fast paced, customer driven environment
Previous call center experience a plus
Remote - must live in Tennessee
Respond to high volume inbound calls while compassionately handling questions/concerns
Use trained sales techniques to reach company goals of appointments set and customer satisfaction
Call Center Supervisor Jobs
By CareTrack Health At Carrollton, GA, United States
Knowledge of call center metrics and performance management.
Reporting on performance to senior management.
Proven experience as call center manager or similar position.
Providing training and coaching to call center agents to improve their customer support skills.
Strong leadership and coaching skills.
Excellent communication and interpersonal skills.
Supervisor, Contact Center (Established Call Center)
By City of Hope At , Irwindale, Ca $31.00 - $50.41 an hour
Basic education, experience and skills required for consideration:
Preferred education experience and skills:
2 years of related experience in a healthcare environment.
1 year of leadership experience.
High School Diploma or equivalent.
Call or Contact Center environment.
Call Center Appointment Service Coordinator - Remote
By Kaiser Permanente At Duluth, GA, United States
Minimum two (2) years of experience in a similar customer service position which included data entry and high volume phone duties.
Minimum four (4) years of call center experience representing managed care or health insurance customer service.
Minimum two (2) years of experience in a claims paying environment, clinical office environment or contact center.
High School Diploma or General Education Development (GED) required.
Appointment-setting experience in a clinical setting or health care service role.
Working knowledge of PC and computer software (i.e. Microsoft Office, CRM Documentation, and EMR Tools).

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and