Register
Recruit Create CV

Remote Call Center Supervisor Jobs in Louisiana

Call Center Specialist (Remote)
By Ad Hoc LLC At Baton Rouge, LA, United States
Develop and systematize call center management strategy in collaboration with internal stakeholders
This position is fully remote
Required: 5+ years of experience
Provide updates to key leadership and stakeholders in support of customer experience objectives
Bachelor’s degree and a minimum of 5 years of direct/related experience
This is a fully remote position
Call Center Clinical Pharmacy Technician Remote
By Prime Therapeutics At Baton Rouge, LA, United States
You will determine appropriateness for medications and communicate decision to physicians, physician`s office staff, medical management staff and/or pharmacists.
For CPTs assigned to work the fax queue, responsibilities will also include:
Must have an active pharmacy technician licensure or registration in accordance with state requirements.
In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
Active Pharmacist license supersedes requirement for CPT and/or PTCB.
Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting.
Remote Call Center Customer Experience Associate
By Cox Communications At , Baton Rouge, 70873, La $18 an hour
REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Call Center Customer Experience Associate - Remote
This is a remote opportunity. You must live in Baton Rouge, LA or a surrounding community within the state of LOUISIANA
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and