Payments Specialist Jobs in Arkansas

Experience in a financial operations, payment operations or treasury operations role; 2+ years of relevant experience preferred

Experience working in merchant acquiring or credit card services.

Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis

Bachelor’s Degree and/or 3+ years of related work experience

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Assist in the onboarding of new customers by managing configurations in third party and partner platforms

Provide and review support reporting with management

Manage the support case queue in FreshDesk

At least 2 years of experience in customer support

Strong communication skills - written, verbal, presentation, executive

Ability to work remote or hybrid

Comprehensive medical benefits, 100% paid for employee

Extensive experience in progressive management experience required.

Experience with DMAIC, Six Sigma, Project Management, Agile concepts preferred.

Works across all verticals and delivery channels to deliver a consistent and reliable payment experience to our members.

Collaborates with Finance/Treasury teams to provide reporting, analysis and understanding of cash flow transactions throughout the credit union.

Maintains current knowledge of NCUA regulations, general accounting principles, NACHA rule & regulations, VISA rules & regulations.

Experience within the payments field preferred.

Conceptual knowledge of theories, practices and procedures within payments and marketplace risk management

Functional knowledge through four or more years of formal education (e.g., university or college degree) or equivalent work experience

Experience with customer management systems

Support the delivery of ongoing reporting on key indicators including loss trends, model effectiveness, operational efficiency and staffing requirements

Strong investigative ability, internet research, organizational, and analytical skills.

Excellent interpersonal and communication skills, both written and verbal

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

1-3 years relevant experience in Payments, account management, or analysis

Support sales and renewals processes; enabling Sales and Account Management teams

Negotiation skills and proposal writing experience

Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs

Strong analytical skills; can do basic math with high attention to detail

Experience working in a customer-facing capacity

Requires extensive claims processing experience, people management, and organizational skills.

Proven performance management and development skills.

Ability to work independently with little management or direction on routine duties or projects, minimal general instruction on new assignments.

Proven experience growing and scaling a large global team to offer omnichannel, multi-language, and multi-country support.

Outstanding communication skills, both oral and written, ability to manage multiple business areas and people.

5+ years of experience in healthcare, insurance or related SAAS technology leading a high growth team dedicated to service.

Monitor and create reporting including escalations for potential trending issues - escalate those issues to management and relevant internal departments

Assist management with the ownership of quarterly planning and weekly KPIs

Manage day-to-day operations on the Payment Operations team

1-3 years of experience in payments and/or fraud operations

Experience working with ZenDesk or similar CRM tool

Technology, casino, or iGaming experience, is strongly preferred

Build dashboards and reporting and manage operations towards continuous improvement against key SLAs.

Help build, recruit and manage a small team of either perm or BPO resources

Ongoing liaison with sponsor banks to understand their operational needs and communicating feedback with Synctera product managers

5+ years of Financial Services experience

100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents

Serve as one of the payment ops point of contact for internal stakeholders across the company

Manage the day-to-day payments processing, flow of funds and reconciliation from our payments providers in North America

Handle operational implementations of new payment capabilities

3+ years of experience within the payments industry processing domestic and cross-border payments

Strong knowledge of the cards space within the US

Experience with account and PSP implementations or similar projects

Excellent written and verbal communication skills

High levels of personal motivation to further your skills, experience and business knowledge

Proficient experience with SQL, Excel, and Tableau (Python, R, and other analytical tools are a welcome bonus)

Analytical capability and SQL skills

Outstanding analytical, quantitative, problem-solving, and critical thinking skills

Strong communication skills and the ability to build effective relationships with others

Be able to interact professionally with a diverse group of executives, managers, and subject matter experts

At least 4 years of experience in payments, fintech, banking, accounts payable, accounts receivable, and customer acquisition, including a strong network

Go-to-market execution for document AI and invoicing API technology

Close new revenue-generating deals in payments, fintech, banking, financial services, and software companies, which include enterprises and startups

Prospect, provide demos, build relationships, and consultatively close enterprise customers

Go-to-market expertise around payments, APIs, technology, software, SaaS, invoicing, data solutions, and/or AI

Understand and follow established processes to meet 100% of compliance requirements

Manage and maintain a daily workflow of onboarding projects to meet goals and customer expectations

Help customers adopt Payments and Screening Services with excellent influencing skills and a drive to succeed

Great judgment and problem solving skills

Friendly, professional written and oral communication skills

Excellent relationship building skills and strong service commitment