Customer Experience Associate Jobs

We’re looking for someone who thrives on providing support through several different channels of communication, including email, phone and live chat. You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping customers.

Occasional weekend and evening availability may be required during peak volumes.

Typical shift may run from: 9:00a - 5:30p ET, or 12:00p - 8:30p ET.

Responsibilities

• Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better
• Owning the customer experience and working to exceed customer expectations. We want to treat our customers as you would treat a guest in your own home
• Supporting Warehouse “Seconds Sales” by sorting and tagging inventory
• Answering any and all questions related to Huckberry’s products, marketing, and editorial content
• Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions

Requirements

• Located and authorized to work in the state of Ohio
• You’re able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
• You're able to empathize with customers in a genuine way that lets them know you care about their issues
• You’re curious, and love diving deep into new products, brands and systems to learn them inside and out
• This is a hybrid role with onsite and work from home flexibility
• You enjoy talking with people and building relationships
• You have an ability to understand complex issues and explain them to others in beautifully simple terms
• You’re able to plan, organize, and prioritize work - this role wears many hats!

Benefits

• WFH flexibility
• Volunteer Time Off
• Paid Time Off & Paid Sick Leave
• Summer Fridays
• Medical, Dental, Vision benefits
• Sabbatical Leave
• Mental health resources
• Paid Parental Leave
• Generous employee discount
• 401(k) and employer match

Company Description

Huckberry is a leading men’s lifestyle retailer and media company. Millions of guys trust us as their go-to resource for the coolest new gear, lifestyle inspiration, and a lot more. We were recently named one of IAB’s most disruptive consumer brands, and we’ve collaborated with everyone from Matthew McConaughey and Kelly Slater to brands like Danner, Timex, and RRL. We look forward to meeting you.

Want to get to know us better? Check out our:

• YouTube: https://www.youtube.com/c/Huckberryco
• Journal: https://huckberry.com/journal
• Instagram: http://instagram.com/huckberry

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.

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