Customer Experience Associate Ii

About Conduent:

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Starting pay rate is $17.50 an hour

Plenty of career growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off. Fully work from home!

Training - M-F, 9am – 5:30pm EST.

Must have flexibility to work any shift assigned between the hours of operations of 9:30am – 6:00pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

About the Healthcare Call Center Associate role…

Our Customer Experience Associates are first responders for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed

The Customer Experience Associate:

Contributes to the growth of a strong customer base by engaging in positive interactions and building strong relationships

Manages 60-150 interactions per day including inbound and outbound calls as well as processing form requests

Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries

Uses time management and critical thinking to prioritize case load and resolve issues

Partners with sales, marketing and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up

Deliver an excellent customer experience, while acting in a professional and courteous manner

Learns fast and can change course quickly

Creates a learning environment and open to suggestions

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

• Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
• Passionate about helping others, able to provide empathy when necessary
• Works well under pressure
• Proficient with MS Office and the ability to navigate multiple platforms
• Active listening skills
• Ability to cope with a high volume of incoming calls
• Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
• Excellent written and verbal communication skills
• Responsible individual required to adhere to assigned schedule and be at work daily
• Enjoys working towards targets around call volumes and call quality
• Works well under pressure
• Demonstrate soft skills to enhance patient experience

A few of the questions you may receive as a healthcare call center associate are the following:

• Can you tell me about the eligibility requirements for this program?
• What is the status of my enrollment/Order?

What we look for…

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus, but not required. To be successful in this role, you will have:

• Ability to troubleshoot own devices & connectivity
• Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
• Understand own network environment at home
• Dedicated, private home workspace free of distractions and interruptions

• 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)
• Work Location: Remote in NJ
• Call center experience preferred but not required
• High School Diploma or equivalent required

A successful completion of a background check is required for this position.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
• Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
• Apply to the role and provide your basic profile information (2 minutes)
• Complete a typing test (2 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are currently hiring in the following geographies: New Jersey (remote)

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.50/hour.

Closing: