Customer Experience Associate - Nj

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We are looking for a Customer Experience Associate that can provide excellent customer service for logistics-related issues. This person is resourceful and a creative thinker with a “no job is too small” mindset, enjoys working with a diverse team and is comfortable operating in a fast paced, complex and dynamic environment. The Customer Experience Associate reports to Sr. Customer Experience Manager.

Responsibilities:

Effectively and efficiently handle, research and resolve a high volume of incoming customer tickets on a daily basis, with a focus on logistics-related issues:

• File lost or damaged shipping claims with partner carriers
• Tracking inquiries
• Escalate customer service requests as necessary to key internal stakeholders in onboarding, client success, tech, and logistics
• Address correction and validation

Requirements:

• 1-3 years of experience as a customer service associate, operations associate, or in other client-facing roles
• Zendesk experience preferred
• Experience resolving e-commerce and logistics issues required, international shipping experience a plus
• Comfortable with taking a hands-on approach to all areas of Customer Experience
• Ability to coordinate with various functional teams to drive improvement in the customer experience

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.