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Are you looking for an exciting opportunity to join a fast-growing energy company? North American Power is looking for an Operations Associate to join our team and help us revolutionize the energy industry. As an Operations Associate, you will be responsible for managing and executing operational processes, ensuring customer satisfaction, and helping to drive our business forward. If you are a motivated self-starter with a passion for problem-solving and a commitment to excellence, this could be the perfect job for you!
Overview Operations Associate North American Power is responsible for providing operational support to the North American Power business. This role will be responsible for ensuring that all operational processes are followed, and that customer service is maintained at the highest level. Detailed Job Description The Operations Associate North American Power is responsible for providing operational support to the North American Power business. This role will be responsible for ensuring that all operational processes are followed, and that customer service is maintained at the highest level. The Operations Associate will be responsible for managing customer accounts, processing orders, and resolving customer inquiries. The Operations Associate will also be responsible for providing support to the sales team, and ensuring that all customer orders are fulfilled in a timely manner. Job Skills Required• Excellent customer service skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of North American Power products and services
• Ability to multi-task and prioritize tasks
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Business Administration, Operations Management, or related field
• At least 3 years of experience in a customer service or operations role
• Knowledge of North American Power products and services
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of North American Power products and services
• Understanding of customer service principles and practices
• Knowledge of operational processes and procedures
• Understanding of customer service principles and practices
• Knowledge of North American Power products and services
Job Experience
• At least 3 years of experience in a customer service or operations role
• Experience in managing customer accounts and resolving customer inquiries
• Experience in processing orders and ensuring customer satisfaction
• Experience in providing support to the sales team
Job Responsibilities
• Manage customer accounts and resolve customer inquiries
• Process orders and ensure customer satisfaction
• Provide support to the sales team
• Ensure that all operational processes are followed
• Maintain customer service at the highest level
• Monitor customer feedback and provide feedback to the team
• Monitor customer accounts and ensure accuracy of data
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