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Member Services Jobs in Columbia, Arkansas

Jr0022876 Member Services - Technical Project Manager
By Yahoo At United States
A bachelor's degree in a relevant field, such as business administration, project management, engineering, information technology, or equivalent work experience
3+ years project management experience working on technical projects or within a technical domain
Proven success working with all levels of management
Proficiency with project management software tools, such as Microsoft Project, Asana, Trello, Jira
Previous experience managing subscription services
Professional certification such as CSM
Supervisor, Member Services Jobs
By Brightside Health At United States
Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
Have experience coaching, providing feedback, motivating team members
Work remotely and whatever schedule works best for you
Review team metric results and develop proactive strategies to support representative performance
Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
Foster a supportive environment for team member learning and growth
Member Services Specialist - 100% Remote ($19.00 / Hour)
By Talentify.io At United States
Bachelor's degree in Accounting, Finance, Healthcare Administration, or a related field
1-3 years of job-related experience
Strong statistical and analytical skills – proficient in Excel
Effective oral and written communication skills
Credentialed in appropriate EPIC application(s) within 90 days of hire
1-2 years advanced Financial Analysis
Member Services Advocate Jobs
By Imagine360 At United States
Manage assigned member caseload via high-touch advocacy model with a focus on elevating the member experience and promoting engagement.
Apply strong knowledge of HIPAA regulations
Experience in delivering client-focused solutions based on customer needs
Experience in billing, insurance, healthcare or legal environments a plus
Excellent written and verbal communication skills
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
Director, Member Services (Remote Within Usa)
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Dynamic leadership for Contact Center management team and agents.
Sets a positive example for others and builds our Molina culture by modeling our vision and values in their daily actions.
Strong leader, ability to develop teams focused on delivering great healthcare service to a population that has often been underserved.
Meets and exceeds department KPI's including productivity and service quality goals. Implements strategies to meet/exceed goals.
Drives process improvements to ensure performance standard goals including quality goals are met
Vp Member Operations, Business Services
By Teladoc Health At United States
Proven track record of management experience in the areas of finance, data analysis, organizational effectiveness, call center operations, strategy / planning
Working knowledge and experience with Workforce Management tools (i.e., EX, and Virtual call center platforms), preferred
Proven skills in project/program management and delivery.
Financial and budget management and analysis.
Knowledge and experience in VCC platform delivery across multiple geographic locations.
Knowledge and skills in data gathering, trend analysis, and statistical process control.
Vp Member Operations, Member Services
By Teladoc Health At United States
Applied skills in process management and improvement and proven abilities to implement ideas to improve member experience.
10+ years Large Contact Center Management experience
Inspiring leader, extensive large scale operations management experience
Minimum of ten years of senior management experience in Healthcare and Call Center operations.
Manages outsourcing vendors (contract creation and management, performance management, audit management, etc.) that provide services to Contact Centers.
Experience and ability to manage vendor relationships.
Member Services Supervisor Jobs
By Maxor National Pharmacy Services, LLC At United States
Perform day-to-day coaching, engagement, and management of the Member Advocates
Strong knowledge of principles and practices of effective
Excellent judgment and leadership background experience.
Demonstrate thought leadership by generating viable ideas that solve problems, improve efficiency, and/or enhance our culture
Monitor key performance indicators and address any issues by coaching, training and disciplinary action if needed
Promptly report any allegations of impropriety to the Compliance Department.
Manager, Member Care Services
By Included Health At United States
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
North Alabama Member Services Account Manager
By GreenPoint Ag At United States
5+ years of experience in agronomic and/or Cooperative management
Leads and executes Member Services initiatives that align customer service, product management, and Member Coop success
Provides leadership, management, and direction to the Member Coops in assigned area
Excellent communication skills and problem-solving abilities
Fosters collaboration with leadership and counterpart company divisions, product partners, and manufacturers to optimize program offerings and project alignment
Bachelor’s degree in Agronomy or other related field OR a minimum 10 years of experience in an agronomy-related field
Supv, Member Services Jobs
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Provides product and service information and identifies opportunities to improve our member and provider experiences.
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Ensures compliance with Contractual and Regulatory requirements.
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
3-5 years’ experience in a call center environment
Member Services Trainer Jobs
By Maxor National Pharmacy Services, LLC At United States
MaxorPlus - Pharmacy Benefit Management Services
Maxor Pharmacy Management & Consulting Services - Inpatient, Outpatient and Onsite Pharmacy Management & Consulting Services
Answer calls quickly and with courtesy during peak call volume periods or when needed as directed by Member Services management.
PickPoint: Intelligent Pharmacy Solutions - Will Call System, Remote Dispensing System, Electronic Medication Administration Records
Virtual training program for off-site or at home employees
Remain current on plan knowledge, policies, procedures and systems knowledge for both MaxorPlus and Mail Order call centers.
Member Services Intake Specialist
By Imagine360 At United States
Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
Apply strong knowledge of HIPAA regulations
Experience in healthcare or billing environments a plus
Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
Imagine360 is currently seeking a remote Member Services Intake Specialist to join our team!
Coordinator, Customer & Member Services
By AORN At Denver, CO, United States
Must have computer experience utilizing Windows-based software applications for database management, as well as proficiency in MS Office Suite.
Experience using a customer service database system or association management system, preferably using multiple systems simultaneously.
Demonstrates and maintains a firm understanding of AORN’s products and services and incorporates good cross-selling skills to introduce additional offerings.
Here are some of the excellent benefits we offer and why it’s so great to work here!
Monitors the department email boxes, responding to emails within department response time requirements.
Maintains current and accurate standard operating procedures for all activities/responsibilities.
Member Services Team Member
By Watertown Family YMCA At , $15.14 an hour
Provide excellent service to members, guests, and program participants in the Y. Use Listen First skills
Excellent interpersonal and problem-solving skills.
CPR, First Aid and AED certifications required within 30 days of employment.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
Work as a team member staffing the welcome center, building supervision, and keeping up with the cleanliness of the building.
Establish a working relationship with members; learn members names and use them frequently. Introduce members to other members and staff
Member Services Staff Jobs
By Franchise LLC DBA Fitness Evolution At , $15.74 - $20.00 an hour
Follow Front Desk policies and procedures in accordance with the training provided by the Front Desk Manager.
Stay current on all new program offerings and listen for opportunities to effectively upsell them to members and day-pass guests.
Strong verbal and interpersonal communication skills, in-person and on the telephone.
Experienced with Health Club operations
Excellent POS and computer skills.
Serve as the first point of contact for all customer questions, concerns or comments.
Manager, Member Care Services
By Included Health At , Remote
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
Team Member Services Manager
By AMB Sports + Entertainment At , Atlanta, 30313
Qualifications, Education Requirements & Required Skills
Minimum of 3 years of venue management experience (preferably a large-scale or high-volume facility)
Develop and execute innovative strategies that inspire and promote the AMBSE core values and workplace culture.
Create and maintain Team Member policies and protocols to ensure exceptional onboarding and team member development.
Create authentic and meaningful relationships with Team Member by providing intentional care and engagement.
Address all Team Member challenges and work with department leadership and Team Captains to develop action plans for future compliance/success.
Member Services Specialist Jobs
By AmeriHealth Caritas At , Harrisburg, 17112, Pa
Previous customer service and data entry experience required, preferably within a call center.
One to three years Behavioral Health experience required.
Excellent written and verbal communication skills with the ability to respond sensitively to member’s requests required.
Experience with PCs in a Windows based environment required.
Bachelor’s degree in mental health and/or human services field of study required.
Ability to communicate well verbally and in writing with Members and all other internal and external customers.
Director Of Sales And Member Services
By PruittHealth At , Norcross, 30093, Ga
Develop and execute an annual sales plan, competitive analysis and budget approved by PruittHealth Premier management team.
Report sales and sales related activity and results to PruittHealth Premier management.
Coordinate with IT and Operations management for maintenance and development of the PruittHealth Premier customer relations management processes.
Minimum 5 years in Medicare Advantage sales management
Utilizing competitive perspective and market knowledge to position PruittHealth Premier as the carrier of choice
Manage direct reports which will include internal marketing, sales and member services team members.
Coordinator, Member Services Jobs
By Archbright At , $24.09 an hour
Perform inventory management with Accounting.
Manage and respond to member inquiries and assist Members with a wide variety of requests and questions.
Using internal systems, adding new users, modify registrations, manage product refunds, and more.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Exceptional attention to detail and organizational skills.
Highly developed interpersonal skills at all levels of the organization.
Member Services (Overnight) Jobs
By Planet Fitness At Snellville, GA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Trainer Member Services Jobs
By Fidelis Care At New York, United States

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll ...

Member Services Trainer - Auditor
By Zelis At Atlanta, GA, United States
2+ years of experience in technical training, adult learning, or talent management
Experience with Medicare reimbursement, and various reimbursement methodologies, and benefit calculations
Excellent customer service skills with experience managing escalated issues
Develop and maintain knowledge repository and training records
Partner with IT developers to assist with User Acceptance Testing for system modification and new system capabilities as needed
Assess audit tools, forms, and calculations as needed for new product offerings and system modifications
Director, Member Services And Operations
By University of Southern California At Los Angeles, CA, United States
Bachelor’s Degree. Combined experience/education as substitute for minimum education
3 Years. Combined experience/education as substitute for minimum experience
Manages, consults and participates in member services initiatives, communications and data collection projects as needed.
Oversees facilities operations, including physical plant and IT needs as needed.
Assists in the development and production of alumni reports of activities and alumni population data for USC Alumni Association use.
Director, Member Services and Operations
Sales & Member Services Specialist
By Title Boxing Club Portland-Beaverton At Portland, OR, United States
Complete additional tasks as designated by management
Deliver best-in-class customer service to ensure the ultimate fitness experience to every member, every time
Excellent verbal and nonverbal communication skills
Basic computer skills (MS Office, email, MS Windows) and an ability to learn new software
1-2 years of Sales experience preferred
Track leads, appointments, and prospect interests in appropriate systems
Director, Member Services Jobs
By Progyny, Inc. At New York City Metropolitan Area, United States
Responsibility for ongoing comprehensive performance management.
Have experience in the healthcare/ health insurance/employee benefits industry.
Taking ownership of the member’s experience from beginning to end.
Works with direct reports to develop and implement departmental strategies and manage the implementation and ongoing strategy.
Ensure risks associated with the member experience are effectively identified, measured, monitored, and controlled.
5+ years of people leadership experience in building, managing and/or developing high-performing teams.
Member Services Agent - Georgia
By Emerge At Georgia, United States
Medical, dental, and vision health benefits
Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license
Provide expertise in plan offerings, policies and procedures
Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.
Member Services Agent - South Carolina
By Emerge At South Carolina, United States
Medical, dental, and vision health benefits
Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license
Provide expertise in plan offerings, policies and procedures
Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.
Member Services Agent - Tennessee
By Emerge At Tennessee, United States
Medical, dental, and vision health benefits
Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license
Provide expertise in plan offerings, policies and procedures
Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.
Member Services Agent - Florida
By Emerge At Florida, United States
Medical, dental, and vision health benefits
Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license
Provide expertise in plan offerings, policies and procedures
Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.
Member Services Associate (Msa)
By Out The Gate Inc. (OTG) At Cherry Hill, NJ, United States
🩺 Benefits: Health insurance, flexible schedule, dental insurance, paid time off, vision insurance
📚 Experience: Customer service - 1 year preferred
· Experience in gaming or sports is a plus but not required.
· Engage directly with members to ensure a premium sports betting and gaming experience.
· Manage time, lead teams independently, and prioritize workflow.
· Resourceful, with strong interpersonal and communication skills
Member Services Representative Jobs
By Planet Fitness At Frankfort, KY, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference in people's lives? Join our Member Services team and help us provide exceptional customer service to our members! With competitive pay and benefits, you'll have the chance to work with a supportive team and make a positive impact on our members.

Member Services is a customer service role that involves providing assistance to members of an organization or business. The job requires excellent communication and customer service skills, as well as the ability to handle difficult customer situations.

What is Member Services Job Skills Required?

• Excellent customer service skills
• Ability to handle difficult customer situations
• Strong communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Ability to multitask

What is Member Services Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Member Services Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant laws and regulations
• Knowledge of organizational policies and procedures

What is Member Services Job Experience?

• Previous customer service experience
• Previous experience in a related field

What is Member Services Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide suggestions for improvement