Member Services Agent - Tennessee

We are partnered with a rapidly scaling, and publicly-funded organization whose mission is to help clients save time and money while shopping the insurance marketplace. They have built relationships with top carriers over the past 20 years to allow for a one-stop-shop experience at the lowest rates.

A successful candidate for this role will have experience in sales retention as well as knowledge of Medicare products. You will handle calls from existing customers to provide enrollment support, benefit solutions and added services for Medicare. This position requires an active insurance license in Tennessee.

REWARDS

• Attractive career path and performance-based incentives
• A competitive base salary plus attractive bonus-earning potential – Member Service agents' average annual income is between $50,000 and $60,000
• 401(k) retirement savings plan with matching company contribution
• Paid Time Off
• Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
• Medical, dental, and vision health benefits
• Work from home!

Requirements

• Computer proficiency, including the Microsoft Office Suite
• Ability to work in a fast-paced, exciting, and performance-driven environment
• Health Insurance License required
• Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
• Ability to communicate clearly and effectively, with both consumers and co-workers
• Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license

Responsibilities

• Work with existing members to assist with navigating new health insurance plans
• Provide expertise in plan offerings, policies and procedures
• Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community.
• Meet set personal and team performance and sales goals
• Continue to increase your insurance expertise by completing training and insights
• Learn insurance product offerings from several insurance carriers such as major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products.