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Member Services Jobs in Arkansas

Jr0022876 Member Services - Technical Project Manager
By Yahoo At United States
A bachelor's degree in a relevant field, such as business administration, project management, engineering, information technology, or equivalent work experience
3+ years project management experience working on technical projects or within a technical domain
Proven success working with all levels of management
Proficiency with project management software tools, such as Microsoft Project, Asana, Trello, Jira
Previous experience managing subscription services
Professional certification such as CSM
Supervisor, Member Services Jobs
By Brightside Health At United States
Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
Have experience coaching, providing feedback, motivating team members
Work remotely and whatever schedule works best for you
Review team metric results and develop proactive strategies to support representative performance
Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
Foster a supportive environment for team member learning and growth
Member Services Specialist - 100% Remote ($19.00 / Hour)
By Talentify.io At United States
Bachelor's degree in Accounting, Finance, Healthcare Administration, or a related field
1-3 years of job-related experience
Strong statistical and analytical skills – proficient in Excel
Effective oral and written communication skills
Credentialed in appropriate EPIC application(s) within 90 days of hire
1-2 years advanced Financial Analysis
Member Services Advocate Jobs
By Imagine360 At United States
Manage assigned member caseload via high-touch advocacy model with a focus on elevating the member experience and promoting engagement.
Apply strong knowledge of HIPAA regulations
Experience in delivering client-focused solutions based on customer needs
Experience in billing, insurance, healthcare or legal environments a plus
Excellent written and verbal communication skills
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
Director, Member Services (Remote Within Usa)
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Dynamic leadership for Contact Center management team and agents.
Sets a positive example for others and builds our Molina culture by modeling our vision and values in their daily actions.
Strong leader, ability to develop teams focused on delivering great healthcare service to a population that has often been underserved.
Meets and exceeds department KPI's including productivity and service quality goals. Implements strategies to meet/exceed goals.
Drives process improvements to ensure performance standard goals including quality goals are met
Vp Member Operations, Business Services
By Teladoc Health At United States
Proven track record of management experience in the areas of finance, data analysis, organizational effectiveness, call center operations, strategy / planning
Working knowledge and experience with Workforce Management tools (i.e., EX, and Virtual call center platforms), preferred
Proven skills in project/program management and delivery.
Financial and budget management and analysis.
Knowledge and experience in VCC platform delivery across multiple geographic locations.
Knowledge and skills in data gathering, trend analysis, and statistical process control.
Vp Member Operations, Member Services
By Teladoc Health At United States
Applied skills in process management and improvement and proven abilities to implement ideas to improve member experience.
10+ years Large Contact Center Management experience
Inspiring leader, extensive large scale operations management experience
Minimum of ten years of senior management experience in Healthcare and Call Center operations.
Manages outsourcing vendors (contract creation and management, performance management, audit management, etc.) that provide services to Contact Centers.
Experience and ability to manage vendor relationships.
Member Services Supervisor Jobs
By Maxor National Pharmacy Services, LLC At United States
Perform day-to-day coaching, engagement, and management of the Member Advocates
Strong knowledge of principles and practices of effective
Excellent judgment and leadership background experience.
Demonstrate thought leadership by generating viable ideas that solve problems, improve efficiency, and/or enhance our culture
Monitor key performance indicators and address any issues by coaching, training and disciplinary action if needed
Promptly report any allegations of impropriety to the Compliance Department.
Manager, Member Care Services
By Included Health At United States
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
North Alabama Member Services Account Manager
By GreenPoint Ag At United States
5+ years of experience in agronomic and/or Cooperative management
Leads and executes Member Services initiatives that align customer service, product management, and Member Coop success
Provides leadership, management, and direction to the Member Coops in assigned area
Excellent communication skills and problem-solving abilities
Fosters collaboration with leadership and counterpart company divisions, product partners, and manufacturers to optimize program offerings and project alignment
Bachelor’s degree in Agronomy or other related field OR a minimum 10 years of experience in an agronomy-related field
Supv, Member Services Jobs
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Provides product and service information and identifies opportunities to improve our member and provider experiences.
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Ensures compliance with Contractual and Regulatory requirements.
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
3-5 years’ experience in a call center environment
Member Services Trainer Jobs
By Maxor National Pharmacy Services, LLC At United States
MaxorPlus - Pharmacy Benefit Management Services
Maxor Pharmacy Management & Consulting Services - Inpatient, Outpatient and Onsite Pharmacy Management & Consulting Services
Answer calls quickly and with courtesy during peak call volume periods or when needed as directed by Member Services management.
PickPoint: Intelligent Pharmacy Solutions - Will Call System, Remote Dispensing System, Electronic Medication Administration Records
Virtual training program for off-site or at home employees
Remain current on plan knowledge, policies, procedures and systems knowledge for both MaxorPlus and Mail Order call centers.
Member Services Intake Specialist
By Imagine360 At United States
Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
Apply strong knowledge of HIPAA regulations
Experience in healthcare or billing environments a plus
Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
Imagine360 is currently seeking a remote Member Services Intake Specialist to join our team!

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference in people's lives? Join our Member Services team and help us provide exceptional customer service to our members! With competitive pay and benefits, you'll have the chance to work with a supportive team and make a positive impact on our members.

Member Services is a customer service role that involves providing assistance to members of an organization or business. The job requires excellent communication and customer service skills, as well as the ability to handle difficult customer situations.

What is Member Services Job Skills Required?

• Excellent customer service skills
• Ability to handle difficult customer situations
• Strong communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Ability to multitask

What is Member Services Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Member Services Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant laws and regulations
• Knowledge of organizational policies and procedures

What is Member Services Job Experience?

• Previous customer service experience
• Previous experience in a related field

What is Member Services Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide suggestions for improvement