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Member Services Team Member
| Company | Watertown Family YMCA |
| Address | , |
| Employment type | PART_TIME |
| Salary | $15.14 an hour |
| Expires | 2023-09-19 |
| Posted at | 8 months ago |
Please email all applications to [email protected]
Here at the YMCA, we help create a sense of community by involving individuals and families of all ages, gender, ability, income, and race. As a YMCA employee, you will play a key role in shaping the future of our community. If you have the interest, skills, and enthusiasm to help change the lives of children and families then the YMCA is the place for you!
The Watertown Family YMCA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
FLSA Status: Hourly
Rate of Pay: $15.14
Status: Part Time
Department: All facilities
Reports to: Branch Director
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The position serves as part of a team that includes welcome center duties, cleaning, and responsibility for maintaining control and oversight of the facility. The supervision staff team will be responsible for all aspects of operating a safe and clean facility including to ensure compliance with the safety and cleanliness protocols and guidelines put in place by the YMCA and New York State. The position is part of a team that will be a primary responder for both staff, members, and participants while the facility is in operation. The position will help supervise all Y activities within the branch with the goal of maintaining member engagement and safety for all.
PRIMARY FUNCTIONS:
- Work as a team member staffing the welcome center, building supervision, and keeping up with the cleanliness of the building.
- Provide excellent service to members, guests, and program participants in the Y. Use Listen First skills
- Establish a working relationship with members; learn members names and use them frequently. Introduce members to other members and staff
- When in Welcome Center area, greet members, staff and volunteers when entering the building and wish them well when exiting the building
- Communicate YMCA goals, program offerings and events to members, participants and potential members. Promote the YMCA mission and cause in all interactions.
- Direct incoming phone calls
- Provide membership and program information and enroll new members and participants
- Monitor staff and services to make certain the facility is running safely and efficiently.
- Handle and resolve membership concerns and inform Branch Director of unusual situations or unresolved issues.
- Make regular rounds of the building to monitor facility operations.
- Learn and execute the procedures to open or close the facility and emergency procedures
- Remain aware of the facility schedule, handle changes to the schedule as needed.
- Ensure building cleanliness, respond and report incidents or accidents, and document any work orders to the Branch Director.
- Respond and effectively react to emergencies that arise. Serve as part of the team to respond to all security and fire alarms, as well as all operational incidents.
- Report and document safety, security or emergency items to the Branch Director or authorities, as necessary.
- Know the work schedule and report to work on time. Complete timesheet on a daily basis.
- Complete end of shift reports for Branch Director.
- Perform other duties as assigned
YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members
QUALIFICATIONS:
- Excellent interpersonal and problem-solving skills.
- Excellent organization and the ability to multitask.
- CPR, First Aid and AED certifications required within 30 days of employment.
- Familiarity with computer applications required.
- Familiarity with the facility being overseen (after training).
- Ability to respond to safety and emergency situations.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The noise level in the work environment is usually moderate.
- Specific vision abilities required by this job include identifying and recognizing potential safety issues and ability to work on the computer program.
- Able to perform medium cleaning duties on a multilevel facility including moping and sprayer use.
- Able to wear protective equipment appropriate for their job or work area.
- Move about the full facility often (up to once every 30-60 minutes) to detect potential issues.
- Able to identify and respond rapidly to emergency situations and perform emergency first aid, abdominal thrusts, CPR and utilization of an AED machine
- Occasional movement of up to 30 pounds.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
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