Junior Customer Success Manager (Hybrid)

OUR ORIGIN STORY 🎂

In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 180 employees are spread all across the United States. Those 180 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation.

But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don’t just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire plenty of people who possess that quality and realize it’s equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you’re looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further.

SKYSLOPE’S CORE VALUES 💪🏻

These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:

Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches

Learn more about our core values from our CEO, Tyler Smith here!

Junior Customer Success Managers (JCSMs) launch our small to medium sized customers and provide exceptional and dedicated support to medium sized customers post-launch. Specifically, this involves building and maintaining rapport, proactively reaching out, analyzing data, training and providing consultative expertise on SkySlope products. The JCSM’s primary goal is to retain customers to the best of their ability.

What You'll Be Doing 🖥️

• Building and maintaining rapport with your clients to ensure a high user adoption rate and act as the main point of contact for each of your assigned clients
• Analyzing account specific data to evaluate the health of a client and take proactive steps to increase their engagement and retention
• Be a SkySlope domain and product expert in order to consult on best practices
• Conducting the onboarding process (process call, training, launch) for any assigned new customers
• Proactively reaching out to your accounts to assess health of the account and to identify future needs and growth opportunities

What You Bring to the Table 🎓

• Problem-solving and solution identification skills
• Time management and organization skills
• Positive attitude
• Patience
• Technical capacity
• Customer service experience required
• Detail-oriented
• High School diploma and some college preferred
• 1-2 years of administrative and office experience
• Self-motivated

Perks & PTO 🌴

• 5 Days Paid Bereavement Leave
• 6 Weeks Paid Parental Leave
• Paid day off on your birthday
• 16 paid holidays per year (5 floating to be used at any time)
• $1000 referral bonuses
• 15 PTO days per year

Insurance Offerings 👩⚕️

• Medical, Dental and Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Company paid Life Insurance

Retirement and Investment 💸

• 401k + match
• Employee Stock Purchase Plan opportunities

We sincerely thank you for taking the time to review our open positions and hope you'll take the time to submit a concise and thoughtful application.

Still thinking about applying? Waiting to hear back from us? Check out our social media in the meantime!

SkySlope | Facebook | Instagram | YouTube | LinkedIn | Twitter

Your privacy is important to us. Learn more about what data is collected and how we use it here.

This position is only open to candidates who are local to the Sacramento–Roseville–Arden-Arcade metropolitan area. Applicants must be within commuting distance to our office located in downtown Sacramento. This is a hybrid role.

The pay range for this position is between $64,480 and $72,000 annually. This position is a salaried, exempt position.