Guest Service Agent - 100% Remote

Handles high call volume, answering incoming Reservations calls in accordance with AAA Five Diamond standards. Assists guests in customizing their reservations through the Springer Miller System (SMS). Ensures detail accuracy and completeness. Books and sells property activities including Spa, Golf, and Food & Beverage. Contacts guests prior to arrival to ensure completion of the guest experience. Inputs internal reservations. Works cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, assists in running traces and cancellation reports.

Essential:

• Warm and welcoming demeanor and exceptional phone etiquette.
• Minimum of one (1) year experience in a customer service oriented position.
• Proficiency in reading, writing, and speaking the English language.
• Ability to prioritize and organize work assignments.
• Ability to focus attention to detail.
• Ability to multi-task
• Ability to perform basic arithmetic.
• Computer proficiency in MS Office (Word and Excel).
• Demonstrate proficient typing skills.
• Requires prior experience handling high phone call volume.
• Exceptional communication skills both written and verbal.
• Ability to thrive in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to remain calm and courteous in demanding and difficult customer situations.

Desirable:

• Experience in hospitality industry in a similar position.
• Experience with Reservations systems or programs, Springer Miller System (SMS) preferred.
• Previous customer service training.
• Ability to communicate in a second language.