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Guest Service Agent Jobs

Company

Drury Hotels
Address , West Des Moines, 50266
Employment type FULL_TIME
Salary $15.97 an hour
Expires 2023-12-02
Posted at 8 months ago
Job Description
Starting at $15.97 per hour! Quarterly Bonus! 90-Day Raise! Family-Sized Benefits!
Property Location:
5505 Mills Civic Parkway - West Des Moines, Iowa 50266
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
  • Retirement - Company-matched 401(k)
  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Ability to speak and receive direction (written and verbal direction) in English
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Warm and friendly manner in relating to and interacting with the public
  • Willingness and ability to work alone as scheduled
  • Demonstrated attention to detail while handling multiple tasks simultaneously
Rise. Shine. Work Happy.
Hiring Immediately!