Guest Service Agent - Full Time (Lake Tahoe)

Greets and checks in/checks out Harrah’s/Harveys hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four-star services is paramount.

KEY JOB FUNCTIONS :

• Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
• Processes payments following established procedures.
• Informs guests of shows, facilities, services and room amenities available at Harrah’s/Harveys.
• Greets guests in a warm and friendly manner using specialized skills and personalized service.

EDUCATION and/or EXPERIENCE:

• Previous guest/customer service experience preferred.
• High School Diploma or equivalent preferred

QUALIFICATIONS:

• Ability to handle difficult or stressful situations with tact and diplomacy
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
• Excellent guests service skills
• Adheres to all regulatory, company and department policies and procedures.
• Ability to type minimum of 35 WPM
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Literate and fluent in English
• Literate and fluent in English

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Visual and auditory range must include immediate environment.
• Must be able to stand for long periods of time (4 hours).
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).