Hotel Guest Service Agent

Now Hiring: Hotel Guest Service Agent
We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Punctuality and attendance are a must!! Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Representative Responsibilities

• Attention to detail in performing tasks
• Accommodating general and unique requests within reason and policy
• Other duties as assigned
• Delivering mail and messages.
• Diffusing conflict or tense situations with guests.
• Providing front desk services to guests.
• Greeting guests upon arrival and making them feel welcomed.
• Assigning rooms and taking care of administrative duties.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Coordinating with housekeeping and staff management.
• Administering check-ins and check-outs.
• Processing guest payments.

Guest Service Representative Requirements

• Exceptional interpersonal skills.
• Conflict resolution experience.
• Patience and good listening skills.
• Excellent written and verbal communication.
• 1+ years of customer service experience.
• Punctuality
• Pristine attendance record.
• Good time management and organizational skills.
• High school diploma or GED.

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent . When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.
Our front desk agents demonstrate the ability to provide excellent guest service functions while the hotel guests receive a safe and secure place to stay. Improving the guest experience by answering questions and making recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures. Must be flexible with scheduling and be available nights and weekends. We are able to work around schedules for part-time employment.