Guest Service Agent Jobs

Description

Position at Hotel Indigo Atlanta Vinings

Come Join Our Team!

Currently, we are looking for a top-performingGuest Service Agent.

We're searching for a motivated individual eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Guest Service Agent, Front Desk Clerk, and Front Desk Agent to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Guest Service Agent, Front Desk Clerk, or Front Desk Agent is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you're looking for a rewarding career in the hospitality industry! IHG/OPERA experience preferred.

We offer convenient access to I-285, I-75, and US 41, making travel to top area attractions, including Georgia Aquarium, Six Flags, and the Mercedes Benz Stadium, a breeze. Our complimentary shuttle will bring guests to local businesses and to Truist Park and The Battery, home of the Atlanta Braves. Enjoy easy access to premier shopping at the Vinings Jubilee, performances at the Cobb Energy Performing Arts Centre, and the vibrant nightlife of Buckhead. Business travelers will benefit from the close proximity of the hotel to many nearby companies including Home Depot HQ, Nissan, Sanvik, Dobbins Air Reserve Base, IBM, and the Cobb Galleria Centre.

Come Check Us Out

https://www.ihg.com/hotelindigo/hotels/us/en/atlanta/atlrc/hoteldetail

What is in it for YOU?

All Associates

• Online Training Courses
• Direct Deposit
• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Associate of the Month/Associate of the Year/Service Awards
• Referral Program and Bonus
• Brand Travel Discounts for Travel and Food & Beverage
• Access Perks
• Employee Assistance Program
• Vacation/ Personal days & Holiday pay
• ON-DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you!

Full-Time Associates

• Flexible Health Care Spending Account
• 401K with a Company match!
• Wellness Program- For those who have Medical on our Anthem plan
• Medical, Dental, Vision
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Bereavement Leave
• Free Basic Life & Basic Accidental Insurance
• Day Care Flex Spending account
• Jury Duty Leave

Some Key Areas Of Responsibility Include

• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Answer any issues or complaints made by guests and come up with solutions quickly
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
• Welcome all guests and confirm bookings upon their arrival
• Arrange activities, excursions, and transportation for hotel guests per their request
• Act as a point of contact for guests who require help or information and attend to their wants and needs

Requirements

• Knowledge of the local area to make recommendations for a variety of services
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Applicants must be able to work weekends & holidays.
• Comfortable taking telephone calls and mitigating stressful situations

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.