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Hotel Guest Service Agent Jobs in California

Guest Service Agent- Full Time
By Hyatt House At Cypress, CA, United States

Organization- Hyatt House Cypress/Anaheim Summary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The ...

Airport Guest Service Agent - Sacramento
By Hawaiian Airlines, Inc. At , Sacramento, 95837 $15.50 an hour
This position is part-time with a minimum of 20 hours per week scheduled. Flight benefits are offered.
Possess a high school diploma or equivalent education
Customer service experience in the hospitality industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
A 60-minute virtual panel interview
A 30-minute in-person final interview
Guest Service Agent - Holiday Inn Express & Suites, Corona
By Talentuition At Corona, CA, United States
Basic computer skills to operate various property management and reservations systems, etc.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Guest Hotel Customer Service Specialist - Remote - Us
By Princess Cruises At Santa Clarita, CA, United States
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Hotel Fulfillment Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in travel management,hotel or analysis work
Proven track record in operational responsibilities
Experience with engaging with hotels or travel operators in multiple global locations
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Service Agent Jobs
By Sonesta At , San Francisco, 94102, Ca $31 an hour
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
One year of previous hotel experience, or retail customer service preferred.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Guest Service Agent Jobs
By The Ambrose Hotel Santa Monica At , Santa Monica, 90404, Ca $18.86 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Hotel Zeppelin - Guest Service Agent/Night Audit Relief
By Sage Hospitality At , San Francisco, 94102, Ca $29 - $30 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Guest Service Agent Jobs
By Hyatt House Emeryville/San Francisco Bay Area At , Emeryville, 94608, Ca

Welcome you to our new house, HYATT house!

Guest Service Agent Jobs
By Embassy Suites by Hilton Palm Desert At , Palm Desert, 92260, Ca $18 - $24 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line Inc At , Santa Clarita, 91355, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Client Center Guest Service Agent
By Flik Hospitality Group At , San Francisco, 94104, Ca $26 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Holiday Time Off (varies by site/state)
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik maintains a drug-free workplace.
Guest Service Agent/Night Audit Relief
By Sage Hospitality At , San Francisco, 94102, Ca $28 - $29 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Guest Service Agent/Night Audit Relief - Hotel Zetta
By Sage Hospitality At , San Francisco, 94103, Ca $28 - $29 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Guest Service Agent- Pt
By Paséa Hotel & Spa At Huntington Beach, CA, United States
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
Guest service or customer service experience desired
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires basic computer skills to enter data, read, and interpret information.
Directs guest to hotel rooms by showing room locations on a hotel map. Calls Bellperson.
Guest Service Agent Jobs
By Sage Hospitality Group At San Francisco, CA, United States
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be able to read written communiques and monochrome computer screen.

Are you looking for a job that will let you use your customer service skills to make a difference? Join our team as a Hotel Guest Service Agent and help us provide exceptional service to our guests!

Overview:

Hotel Guest Service Agents are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. They must be knowledgeable about the hotel’s services and amenities, and be able to answer any questions that guests may have.

Detailed Job Description:

Hotel Guest Service Agents are responsible for greeting guests upon arrival, checking them in and out, and providing them with information about the hotel and its services. They must be able to handle any complaints or requests that guests may have, and be able to provide them with the best possible solutions. They must also be able to handle any payments that guests may need to make, and be able to provide them with accurate information about the hotel’s rates and policies.

What is Hotel Guest Service Agent Job Skills Required?

• Excellent customer service skills
• Ability to multitask
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to handle payments
• Ability to handle complaints and requests
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently

What is Hotel Guest Service Agent Job Knowledge?

• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Experience?

• Previous experience in customer service
• Previous experience in a hotel setting

What is Hotel Guest Service Agent Job Responsibilities?

• Greet guests upon arrival and check them in and out
• Provide guests with information about the hotel and its services
• Handle any payments that guests may need to make
• Handle any complaints or requests that guests may have
• Provide accurate information about the hotel’s rates and policies
• Ensure that guests have a pleasant and comfortable stay