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Tier 1 Technical Support  - Entry Level (Urgent Need)

Company

MillenniumSoft Inc
Address Phoenix, AZ, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-02
Posted at 10 months ago
Job Description
Position : Tier 1 Technical Support


Location : Phoenix, AZ


Duration : 12 Months contract


Total Hours/week : 40.00


Client: Medical Device Company


Level Of Experience: Entry Level


Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)



Essential/critical functions:


  • Interact with customers in a professional and enthusiastic manner via verbal and written communication
  • Follow necessary Customer Support protocols
  • Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
  • Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
  • Coordinate and execute the shipment of parts and supplies to customers
  • Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
  • Accurately document client interaction in a professional manner
  • Resolve open tickets and communicate resolution to the client to confirm satisfaction
  • Support the field implementation team to successfully complete installations
  • Promptly answer support calls, document, and transfer with a high level of urgency


Technical


Skills and Attributes:


  • SSIS (SQL Job) exposure/experience
  • Databases SQL Server (SQL 2008/2012) 3+ years
  • Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)
  • LAN/WAN
  • DNS
  • Server 2008 /Server 2012/ Windows 7
  • IIS and Web Applications
  • Telnet
  • Networking topology (2+ years)
  • Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
  • Windows Services
  • OS knowledge (3+ Years)
  • Ports (Networking/OS)
  • Basic Understanding of Group Policies
  • DHCP
  • Security Permissions
  • SQL Reporting Services
  • Running Performance Counters


Soft Skills


  • Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
  • Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Excellent time management and multitasking skills Strong personal commitment to quality, customer service, and patient safety


Other Skills


  • Strong work ethic and initiative
  • Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
  • Exceptional attention to detail
  • Ability to work in a fast-paced environment
  • Ability to effectively listen, empathize and reassure clients their issues will be resolved
  • Excellent organizational skills
  • Ability to independently research, troubleshoot, and probe technical hardware and software issues
  • Ability to work in a remote, home office-based environment
  • Ability to work in a team environment
  • Experience using a computer in a work setting
  • Excellent customer service skills (written and verbal) a must


Education/Licenses/Certifications Preferred


  • AS or BS, Computer Science or equivalent
  • A+, N+, Security +
  • HS Diploma required