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IT Help Support Technician Jobs in New York

It Support Technician Jobs
By The Widewaters Group At East Syracuse, NY, United States
Set up new user accounts, manage access permissions, and assist with onboarding and offboarding processes.
Proven experience in providing technical support to end-users in a professional environment.
Strong knowledge of Windows and/or macOS operating systems, as well as common software applications.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and other technology equipment.
Help Desk Technician / It Support Specialist (Legal/Law Firm)
By The Goodkind Group, LLC At New York, NY, United States
Hybrid Work Schedule – Work onsite and from home
accordingly. Additional responsibilities include assisting with IT related
Minimum 1 year of law firm experience
Help Desk Technician / IT Support Specialist (Legal/Law Firm)
Midsize law firm is hiring a Help Desk IT Technical Support Specialist whose primary
responsibility is to respond to incoming requests to the IT Help Desk via
It Support Technician Jobs
By GEM Technologies At New York, United States
Experience working with monitoring and management solutions such as NOC software and PSAs
Ability to present solutions that were designed and implemented to high level management
Knowledge of virtualization technologies such as server virtualization
Knowledge of Microsoft server and workstation operating systems, registry settings, DNS/DHCP, TCP/IP networking, and firewalls
Experience with disaster recovery and regaining access and functionality to IT infrastructure a plus
Experience working with Microsoft Active Directory
Junior It Support Technician
By Point to Point Solution, Inc At New York City Metropolitan Area, United States
• Create and maintain troubleshooting documentation for the end-user knowledge base.
• General knowledge of networking concepts
• Experience using Windows operating systems and MacOS
• Excellent writing skills for documenting workflows
Medical / Dental / Vision Insurance
• Provide timely technical support through our Freshdesk ticketing system, adhering to SLAs.
Pc Technician / It Support
By First New York Federal Credit Union At Albany, NY, United States

First New York FCU is seeking an entry-level PC Technician who will set up, install, repair, and maintain PC workstations and peripherals. The candidate will also be responsible for software installs, ...

It Support Technician Jobs
By California Closets New York At Hawthorne, NY, United States
Create, document, and maintain business continuity practices including local backups, power management, firewall monitoring, etc.
Knowledge of Windows networking experience
Analyze user needs and develop software solutions: work with project manager or product owner to meet specification needs.
Scripting knowledge (Python, PowerShell, JavaScript)
Knowledge of Microsoft cloud products: O365, SharePoint
Experience with backup routines and protocols

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT needs. If you are a tech-savvy problem solver with excellent customer service skills, this could be the perfect job for you!

Job Description of IT Help Support Technician The IT Help Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of relevant software and applications
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network troubleshooting
• Experience with customer service
Job Knowledge
• Knowledge of computer hardware, software, and networking systems
• Knowledge of relevant software and applications
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of network troubleshooting
• Knowledge of customer service
Job Experience
• Previous experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical advice and resolving problems
• Experience working in a fast-paced environment
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and troubleshoot technical issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Maintain records of daily data communication transactions, issues, and remedial actions taken
• Follow up with customers to ensure their technical issues have been resolved
• Provide technical training and support to end-users