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IT Help Support Technician Jobs in Arkansas

It Support Technician- Travel
By Cherokee Federal At United States
IT Support Technician Experience, Education, Skills, Abilities requested:
Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
Provide an interface between Government application support teams, other Government managed partners, and third party providers.
Cerner experience or familiarity with Cerner systems is a plus.
Experience working in DoD/military environment.
It Support Technician Jobs
By Henry Schein One At United States
Work at home, remote only
Excellent time management skills and the ability to prioritize work
Substantial understanding of the job and apply knowledge and skills to complete a wide range of tasks.
Full-time, 40 hours per week, hourly paid, plus benefits
Typically, 4 or more years of related experience.
General education, vocational training and/or on-the-job training.
100% Remote It Support Technician
By Agility Partners At United States
Requires experience using ticketing systems and writing technical support reports and documentation
Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Excellent customer service & phone skills
Knowledge of Windows 7 and Windows 10
Knowledge of Mac OS X, iOS, AirWatch/MDM
Excellent Verbal and Written communication skills

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT needs. If you are a tech-savvy problem solver with excellent customer service skills, this could be the perfect job for you!

Job Description of IT Help Support Technician The IT Help Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of relevant software and applications
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network troubleshooting
• Experience with customer service
Job Knowledge
• Knowledge of computer hardware, software, and networking systems
• Knowledge of relevant software and applications
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of network troubleshooting
• Knowledge of customer service
Job Experience
• Previous experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical advice and resolving problems
• Experience working in a fast-paced environment
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and troubleshoot technical issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Maintain records of daily data communication transactions, issues, and remedial actions taken
• Follow up with customers to ensure their technical issues have been resolved
• Provide technical training and support to end-users