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IT Help Support Technician Jobs in Michigan

It And Erp Support Technician - Grand Rapids, Mi
By Pivotal Solutions At Grand Rapids, MI, United States

IT & ERP Support Technician

It Support Technician Jobs
By The Rapid At Grand Rapids, MI, United States
Configure new user accounts and manage existing user accounts and access.
Monitor and manage software license usage and compliance.
Install, configure, and repair computer hardware, printers, and related IT equipment.
Analyze software support processes to suggest improvements.
Maintain IT hardware and software inventory lists.
Document IT process and procedures as required.
It Support Technician Jobs
By Wolverine Power Cooperative At Cadillac, MI, United States

Are you an IT professional looking for a new career opportunity? Wolverine Power Cooperative has an opening on their IT team for an IT Support Technician. As Wolverine's IT Support Technician, you ...

It Support Technician Jobs
By NuTechs At Rochester, MI, United States
Manage and support handheld scanning hardware within common mobile management solutions, ensuring optimal performance and reliability.
Install and provide ongoing support for network printers, ensuring seamless printing capabilities.
Document technical issues, resolutions, and create knowledge base articles to enhance support efficiency and empower end users.
Relevant certifications such as Network+, Microsoft Certified: Modern Desktop Administrator Associate or Teams Administrator Associate, are a plus.
Proven experience in troubleshooting and supporting Windows 10 and 11 operating systems.
Functional knowledge of Azure AD and GPO
It Support Technician Jobs
By Marriott International, Inc At , Livonia, 48152, Mi $25 an hour
Provide 3rd party Vendor Management and escalation support.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide remote escalation support for Marriott approved technology solutions (i.e. mobility devices, GPNS) and Identity Center Processes.
Provide escalation and guidance to property pertaining to guest and associate internet access requirements.
Escalate problems as appropriate through direct supervisor, IT Field Manager Desktop Support.
Provide remote application installation and configuration support.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT needs. If you are a tech-savvy problem solver with excellent customer service skills, this could be the perfect job for you!

Job Description of IT Help Support Technician The IT Help Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of relevant software and applications
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with Windows, Mac, and Linux operating systems
• Experience with network troubleshooting
• Experience with customer service
Job Knowledge
• Knowledge of computer hardware, software, and networking systems
• Knowledge of relevant software and applications
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of network troubleshooting
• Knowledge of customer service
Job Experience
• Previous experience in a help desk or technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical advice and resolving problems
• Experience working in a fast-paced environment
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and troubleshoot technical issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Maintain records of daily data communication transactions, issues, and remedial actions taken
• Follow up with customers to ensure their technical issues have been resolved
• Provide technical training and support to end-users