It Help Desk Jobs

Professionals in the field of Information Technology (IT) with strong problem- solving skills. Have excellent communication and interpersonal relationships skills. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Key Responsibilities and Accountabilities

• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Maintain daily performance of computer systems.
• Assess, debug and resolve technical problems associated with desktops and system peripherals.
• Install, modify, and repair computer hardware and software.

Qualifications

• Perform all duties in a respectful, professional manner in accordance with client policies and procedures.
• Knowledge configuring corporate email in Outlook 2010 and iPhone devices.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Knowledge of hardware/Microsoft operating systems through current version including Office 365.
• Experience supporting MS Office Suite through current versions.
• Bachelor's Degree in related field.
• Skilled providing support of personnel as it relates to the use of equipment and software.

Environmental Conditions:

• Requires the employee to work inside the office and outside the office if there is a coordinated meeting with clients. If requested, work on weekends for special program events. team environment.

Mobilities:

• Minimal