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Guest Service Representative Jobs in Virginia

Guest Service Representative/Full Time
By Nothing Bundt Cakes At Dulles, VA, United States
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Are you looking for an opportunity to make a difference in the lives of others? We are looking for a Guest Service Representative to join our team and provide exceptional customer service to our guests. If you have a passion for providing excellent customer service and are looking for a rewarding career, this is the job for you!

A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Guest Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment

What is Guest Service Representative Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Representative Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality setting

What is Guest Service Representative Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Answer guests’ questions and address their concerns
• Process guest check-ins and check-outs
• Handle guest complaints and resolve issues
• Ensure