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Guest Service Representative Jobs in Missouri

Guest Reception Representative Jobs
By Bluegreen Vacations At Branson, MO, United States
Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
Greet all guests in a warm and professional manner.
Understand and follow all processes as outlined in the Guest Training Manual SOP.
Maintain a positive working relationship with Sales, Marketing and Admin.
Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
Accurately assign guests to a Sales Representative in the order they arrive.

Are you looking for an opportunity to make a difference in the lives of others? We are looking for a Guest Service Representative to join our team and provide exceptional customer service to our guests. If you have a passion for providing excellent customer service and are looking for a rewarding career, this is the job for you!

A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Guest Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment

What is Guest Service Representative Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Representative Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality setting

What is Guest Service Representative Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Answer guests’ questions and address their concerns
• Process guest check-ins and check-outs
• Handle guest complaints and resolve issues
• Ensure