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Guest Service Representative Jobs in Alabama

Guest Service Representative - Night Auditor
By Hilton Garden Inn At , Macon, 31204
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Experience in accounting, sales, telesales, service or guest relations type of industry is helpful but not mandatory.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Have a thorough working knowledge of emergency procedures.
Report any unusual occurrences or request to the manager.
Guest Service Representative - Courtyard By Marriott Ruston
By COURTYARD BY MARRIOTT - RUSTON At , Ruston, 71270, La $11.50 - $14.00 an hour
Use personal judgment and specialized knowledge to give information to people.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Take the initiative to greet guests in a friendly and warm manner.

Are you looking for an opportunity to make a difference in the lives of others? We are looking for a Guest Service Representative to join our team and provide exceptional customer service to our guests. If you have a passion for providing excellent customer service and are looking for a rewarding career, this is the job for you!

A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Guest Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment

What is Guest Service Representative Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Representative Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality setting

What is Guest Service Representative Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Answer guests’ questions and address their concerns
• Process guest check-ins and check-outs
• Handle guest complaints and resolve issues
• Ensure