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Guest Service Representative Jobs in Maryland

Boutique Hotel Guest Service Representative
By Days Inn Inner Harbor At Baltimore, MD, United States
Perform other duties as requested by management
Greet guest and offer to assist with their needs
Previous customer service experience required
Knowledge of PMS systems preferred.
Register and assign guests to hotel rooms
Establish method of payment and verify credit
Rg Guest Service Representative
By Golden Entertainment, Inc. At Flintstone, MD, United States
Prepares and distributes management reports to hotel administration and the Finance Department.
Responds to guests’ requests or inquiries courteously and promptly.
Posts charges to guest accounts and processes payment of accounts.
Audits all guest records, verifies credit card approval.
Receives inbound calls and makes outbound calls as directed.
Makes guest reservations in the property’s computer system.
Guest Service/Front Desk Representative
By Home 2 Suites by Hilton - Frederick MD At , Frederick, Md
Excellent communication skills; both verbal and written.
Knowledge of basic computer functions & technology. Brand system knowledge a plus.
Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
Welcome and serve guests in person and over the phone every day.
Flexibility in the schedule; hours vary and may include working holidays, weekends and alternate shifts.
Ability to multi-task and prioritize.
Guest Service Representative Jobs
By Golden Entertainment, Inc. At Flintstone, MD, United States
Prepares and distributes management reports to hotel administration and the Finance Department.
Responds to guests’ requests or inquiries courteously and promptly.
Posts charges to guest accounts and processes payment of accounts.
Audits all guest records, verifies credit card approval.
Receives inbound calls and makes outbound calls as directed.
Makes guest reservations in the property’s computer system.

Are you looking for an opportunity to make a difference in the lives of others? We are looking for a Guest Service Representative to join our team and provide exceptional customer service to our guests. If you have a passion for providing excellent customer service and are looking for a rewarding career, this is the job for you!

A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Guest Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment

What is Guest Service Representative Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Representative Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality setting

What is Guest Service Representative Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Answer guests’ questions and address their concerns
• Process guest check-ins and check-outs
• Handle guest complaints and resolve issues
• Ensure