Guest Service Representative/Full Time

The Nothing Bundt Cakes (NBC) Guest Service Representative/Crafter creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Eligible for full medical benefits on first day of employment.
Accountabilities/Duties:

• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains a consistent work attendance and punctuality record.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Core Values and Competencies:

• Keeps the good of the team or guest ahead of personal interests or gain.
• Servant’s Heart
• Listens actively and communicates openly, clearly and respectfully.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Displays humility and empathy in interactions with others.
• Projects warmth, enthusiasm, and optimism that attracts others.
• Genuine Connections
• Spirit of a Champion
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Builds positive, productive relationships with all team members.
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Knowledge, Skills, and Abilities:

• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Is diligent, organized and self-motivated.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

Education, Certifications and Work Experience Requirements:

• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
• Applicants must be 16 years of age or older.

Work Availability:
This is a permanent, full-time position. Must have the flexibility to work various shifts, including mornings, evenings and weekends.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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