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Guest Experience Agent Jobs

Guest Experience Specialist Jobs
By MUSEUM OF ICE CREAM At New York County, NY, United States

Who We Are Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you ...

Guest Experience Lead | Greenville
By lululemon At South Carolina, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Lead | The Point
By lululemon At El Segundo, CA, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Specialist Jobs
By Blaze Pizza, LLC At United States
Work cross-functionally with other partners to provide a superior guest experience.
4 + years of customer service environment experience
Support guest inquiries and requests through social and digital platforms.
Ensures guest satisfaction and positive relations through engagement with all Blaze guests.
Monitor Blaze national social pages (Twitter, Facebook, and Instagram) and performs Guest Recovery via direct messaging.
Contact guests directly via email or phone, when necessary.
Guest Experience Manager-Entertainment (Seasonal)
By Walt Disney World At Lake Buena Vista, FL, United States
Minimum 3 years professional experience in Stage Management, Convention Events, or other live show event management
Manage all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships.
Minimum 3 years professional leadership experience
Oversee show maintenance including coordinating brush-up rehearsals, lighting and audio calls, scenic touch-ups, and communication with costuming teams.
Understanding of leading multiple unionized teams
Familiarity with lighting, audio, special effects, scenic and stage set-up systems
Guest Experience Manager Jobs
By Sofitel New York At , New York $75,000 - $85,000 a year
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Possess the ability to occasionally cover FOM job responsibilities – including break coverage and MOD Duties.
Other duties as requested by Director of Room Operations or General Manager.
They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences.
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Guest Experience Agent (Pbx)
By Cavallo Point Lodge At Washington, DC, United States
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
1+ year experience with multi-line phone systems is required.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
High school diploma is required.
Guest Care Support Agent (Remote)
By Carnival Cruise Line At United States
Knowledge, Skills & Abilities: Excellent English written/verbal communication skills.
Education: High School Diploma or GED preferred
Years/Area of Profession Experience: Must have at least 6 months of Call Center experience.
Critical Professional related Technical/Computer Skills: Proficient in Microsoft Word/Excel.
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Guest Experience Coordinator Jobs
By Auberge Resorts Collection At Austin, TX, United States
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Monitor busy or unanswered lines, check back with callers on hold to update status and offer to take a message.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Accept and record wake-up call requests and deliver to the appropriate department.
Answer, record, and process all guest calls, requests, questions, or concerns.
Customer Experience Agent Jobs
By C&C Group At , Remote
Min of 1 years, working experience, within the industry or something transferable.
Min of 1 years’ experience working as part of a team.
Microsoft application experience (Word, Excel, PowerPoint)
Excellent communication skills (verbal and written)
A strong customer focus with good problem-solving skills.
Job Title: Customer Experience Agent (CX Agent)
Product Designer, Agent Experience
By Zillow At , Remote $114,000 - $182,000 a year
Design digital experiences for web and mobile apps
Work closely with product managers, engineers, and other designers
Propose, ship, and test ideas that improve Zillow customer experiences
Deliver high-quality work on time and develop skills
Strong communication and collaboration skills
3–5 years as a product designer, user experience designer, or similar role
Guest Experience Manager - Fall
By Hotel Jerome At , Aspen, 81611 $60,000 - $75,000 a year
Experience completing administrative tasks, including reporting, budgeting, project management, etc.
Represents hotel management in resolving any guest or hotel related situation and handles
Two years as a Front Line Manager experience, in the Rooms Division, for a luxury, comparable, hotel.
Responsible for all Guest Experience functions and proper execution:
Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required
Manage all responses in Unifocus:
Guest Experience Specialist Jobs
By MUSEUM OF ICE CREAM At Austin, TX, United States
Become experts in each room and area of the museum by understanding the scripting of each experience
Achieve mastery and knowledge of products, treats, and basic business operating information
Food Handler or ServeSafe certification preferred
1+ years of previous customer service experience, in high volume establishments
Commuter Benefits for Full-Time employees
Medical Benefits for Full-Time employees
Guest Experience Manager Jobs
By Mars At , New York, 10001 $59,483 - $89,224 a year
Support continual growth of the business via effective talent, retention, and recruitment management
Minimum of 3 years experience managing in a fast-paced, high volume environment
Experience in leading customer service direct reports
Act as a Great Line Manager, using the Five Principles in all decision making
Manage, train, onboard, and develops a full team which may include Associates, supervisors, and individual contributors
Create an environment that drives sales through exceptional guest experiences
Product Designer, Agent Experience
By Zillow At United States
Design digital experiences for web and mobile apps
Work closely with product managers, engineers, and other designers
Propose, ship, and test ideas that improve Zillow customer experiences
Deliver high-quality work on time and develop skills
Strong communication and collaboration skills
3–5 years as a product designer, user experience designer, or similar role
Guest Experience Manager Jobs
By Four Seasons At , Vail $70,000 - $75,000 a year
This position requires 2+ years of hotel/resort management level experience. Spanish huge plus / preferred.
Guest Experience Manager, Regular Full Time:
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
Discounted and Complimentary travel programs around the World! Culinary, retail and wellness experiences at special rates.
Salary between $70k - $75k annually
Eligible for Performance Base Annual Incentive Plan (10% Target)
Customer Experience Agent Jobs
By Bill.com At , Draper, 84020, Ut $18 - $19 an hour
Help drive revenue by using your knowledge and resources to offer solutions that improve their Divvy experience
You enjoy contributing to your team's culture in a remote team environment
Some college/one or more years of work experience.
1-2 years in a customer support role, preferably at a SaaS, banking, or finance company
Respond to diverse and demanding phone or chat support inquiries while delivering excellent customer service and managing customer expectations
Communicate effectively and own the full resolution each customer’s concern
Guest Experience Manager Jobs
By Highgate At Boston, MA, United States
2 years of Front Office/Guest Experience Manager experience in a luxury hotel required
Have extensive knowledge of the product and services available.
A 4-year college degree; or a 2-year college degree and 2 or more years of related experience.
Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations preferred.
Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.
To ensure that all arriving and departing VIP’s and regular guests are greeted and that introductions are made.
Guest Experience Lead | The Domain
By lululemon At Austin, TX, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Manager Jobs
By Four Seasons At , Nashville, 37201, Tn
Knowledge of property management systems required . Opera knowledge preferred.
Perform other tasks or projects as assigned by hotel management and staff.
Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
Above average communication skills - both written and oral - are required .
Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
Responsibilities include but are not limited to:

Are you passionate about providing exceptional customer service? We are looking for a Guest Experience Agent to join our team and help create an unforgettable experience for our guests! As a Guest Experience Agent, you will be responsible for ensuring that our guests have a positive and enjoyable stay. If you are a people-person with excellent communication skills, we want to hear from you!

Overview A Guest Experience Agent is responsible for providing exceptional customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and enjoyable stay. They may also be responsible for providing information about the hotel and its amenities, as well as assisting with any special requests or needs that guests may have. Detailed Job Description A Guest Experience Agent is responsible for providing exceptional customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and enjoyable stay. They may also be responsible for providing information about the hotel and its amenities, as well as assisting with any special requests or needs that guests may have. They may also be responsible for handling guest complaints and resolving any issues that may arise. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Proficiency in computer software programs
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Proficiency in computer software programs
Job Knowledge
• Knowledge of hospitality industry standards and procedures
• Knowledge of hotel services and amenities
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and activities
Job Experience
• Previous experience in a customer service role
• Previous experience in a hospitality setting
• Previous experience in a hotel or resort setting
Job Responsibilities
• Greet guests upon arrival and provide information about the hotel and its amenities
• Respond to guest inquiries and requests in a timely and professional manner
• Assist guests with any special requests or needs they may have
• Handle guest complaints and resolve any issues that may arise
• Ensure that all guest rooms are clean and properly stocked
• Maintain accurate records of guest information and transactions
• Ensure that all guest inquiries and requests are handled in a timely and professional manner
• Assist with check-in and check-out procedures
• Ensure that all hotel policies and procedures